Operations Support Officer

Linaker Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in the United Kingdom is looking for an Operations Support Officer to join their operational team. In this role, you will analyze data, produce KPI reports, and provide insights to ensure optimal service delivery. Ideal candidates will have advanced Excel and PowerPoint skills, strong attention to detail, and experience in producing client-facing reports. The position offers 25 days of holiday plus bank holidays, with health care and life insurance available after a qualifying period.

Benefits

25 days holiday plus bank holidays

Health care and life insurance available

Qualifications

• Experience in Facilities Management industry or operational services environment.
• Proven ability to produce client-facing reports to a high professional standard.
• Strong attention to detail with a focus on accuracy in reporting.

Responsibilities

• Analyse large datasets to identify trends and opportunities.
• Produce monthly client-facing KPI reports with high accuracy.
• Work closely with operational teams to gather relevant data.

Skills

Data analysis

Microsoft Excel proficiency

Microsoft PowerPoint proficiency

Strong communication skills

Time management

Tools

CAFM systems (e.g., Joblogic)

Job description

WELCOME TO LINAKER

For 30 years Linaker has specialised in the creation and maintenance of tailor‑made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values : trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.

The last couple of years has seen Linaker grow exponentially and our Key Account Managers have played a key role in this growth. With big plans for 2025 and beyond, we’re now looking for an exceptional Operations Support Officer to join this vibrant team and help drive the business forward.

ABOUT THE ROLE

Reporting into the Strategic Partnership Director, we are seeking a highly skilled and detail‑oriented Operations Support Officer to support our client‑facing operational team on a 9 month contract. This role is critical in transforming raw operational data into meaningful insights, identifying trends, mitigating service failures, and producing professional, visually compelling monthly KPI reports for our clients. The ideal candidate will have strong stakeholder engagement skills, advanced proficiency in PowerPoint, Excel, and data modelling, and a passion for turning data into actionable business intelligence.

WHAT YOU WILL BE RESPONSIBLE FOR

Data Analysis & Modelling

• Analyse large datasets to identify performance trends, risks, and opportunities across client operations.
• Develop and maintain robust data models and dashboards with the Data Analyst that enable quick access to real‑time metrics and operational insights.
• Translate complex datasets into clear, concise insights that support decision‑making by Operations and Account Managers.

Client KPI Reporting

• Produce monthly client‑facing KPI reports with high levels of accuracy, clarity, and professional visual presentation.
• Ensure timely delivery of reports and alignment with contractual obligations and client expectations.
• Collaborate with Account Managers to understand client priorities and tailor reports accordingly.

Operational Insight & Support

• Work closely with operational teams to gather relevant data and understand the context behind the numbers.
• Provide regular insight reports and ad hoc analysis to support continuous improvement across service delivery.
• Attend client and internal performance review meetings when required to explain findings and support discussions.

Executive Support & Administration

• Provide administrative support to Sector Directors to assist in the successful delivery of their contracts.
• Support with document preparation, performance summaries, board packs, and contract‑specific reporting.
• Assist in tracking actions and deadlines related to strategic contract initiatives or client requirements.
• Ensure all documentation is accurate, professional, and aligned with company and client standards.

KEY SKILLS

• Proven experience in Facilities Management industry or operational services environment.
• Advanced skills in Microsoft Excel (e.g., pivot tables, lookup functions, data modelling), PowerPoint and Word.
• Strong attention to detail and ability to ensure accuracy in all reporting and analysis outputs.
• Excellent written and verbal communication skills, with the ability to translate complex data into clear business language.
• Experience producing client‑facing reports to a high professional standard.
• Strong time management skills, with the ability to work under pressure and meet tight deadlines.
• Experience with CAFM systems, ideally Joblogic, FM performance frameworks, or SLA / KPI reporting.

THE PACKAGE

25 Days holiday plus bank holidays.

Competitive starting salary

Health care, life insurance and medical insurance available after a qualifying period