Operations Support Manager

Mitie; Bristol; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading facilities management provider in Bristol seeks an experienced Operations Support Manager. This role involves supporting the Senior Operations Manager in ensuring the effective operation of security services. Responsibilities include prioritizing sites based on risk, improving service offerings, and managing operational inquiries. The ideal candidate will have a minimum of 2 years in an operational role, excel in report writing, and demonstrate resilience under pressure. Flexible benefits are also provided.

Benefits

Flexible benefits scheme

Virtual GP service

Cycle-to-work scheme

High street discounts

Life cover program

Training and development opportunities

Qualifications

• Min 2 years' experience in an operational role.
• Involvement in a regulated operational regime.
• High level of numeracy and literacy skills.
• Excellent attention to detail.

Responsibilities

• Provide support to the Senior Operations Manager.
• Prioritise sites based on risk.
• Partner with Operations management for service improvements.
• Undertake Office Management responsibilities.
• Respond to all requests in a timely manner.
• Provide daily activity reports to Senior Operations Manager.

Skills

Operational experience

Commercial skills

Report-writing skills

Analytical skills

Resilience

Pressure management

Job description

Better places, thriving communities.

Job description

Job Title: Operations Support Manager

Reporting to: Regional Manager

Job objectives and responsibilities

The primary focus of this role is to provide support to the Senior operations Manager and the South West Security operation in its entirety. The role will underpin our company values and deliver this to our security team to uphold all values that Mitie hold. The main duties support ways of working but not withstanding additional requests to support our customer or Mitie staff.

Main duties

• Prioritise sites on a risk basis and spend time across region accordingly.
• Partnerwith the Operations management team in order to continually improve the service offering to all our customers.
• Show a level offlexibility and be able to adapt to new requests outside of the core role on request.
• Whereappropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures.
• Ensureall requests are responded to in a timely manner
• Ensuring systems and software processed and inputted is in accordancewith GDPR.
• Any other reasonable duties as required by your Line Manager
• Ensure standards of dress, safety (PPE) andpresentation are always maintained in line with client expectation and report back any requirements to operations manager.
• Providemanagement support outside of core hours as in business-critical situations.
• Provision of dailyactivity reports to the Senior operations manage.
• Work with Operations managers to ensure regular updates are communicated to all staff.
• To assist theOperations Managers in any HR cases as required
• Be prepared to undertake any reasonable duty as and when required to meet the clients expectations.
• 1 week per month to undertake the DutyManager role which will include weekend working

Recruitment

• collection of right towork information
• sending of Micheck and follow up
• ordering of Uniform for New starters.

Uniform and ID card

• Checking and ordering of ID cards and uniform
• Follow up on missing Uniform from orders

On site Equipment and documents

• Checking of onsite equipment, Laptops, Phones, Printers, Search wands. Ordering where needed
• Understanding of Merlin
• Checking and Updating of AI's RA's Training recording. Both online and paper copies on sites

Training and E Learning

• Checking officers have access to e-learning
• Ensuring eLearning is completed
• Ensuringthat there is evidence on site

Welfare checks

• Site Visits and Welfare check out of Hoursthat are recorded on WP+

Investigations

• Operations Manager assistance with Investigations / Grievances

Person Specification

• Min 2 years' experience in an operational role
• Involvement in aregulated operational regime
• Good and positive commercial skills, high levelnumeracy & literacy skills
• Excellent report-writing and analytical skills with attention to detail.
• Management through influence
• Resilient and tenacious
• Can do” approach
• Works well under pressure

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .