Operations Support Associate - Timely Shipments & Service

FedEx Logistics; Greater Manchester; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Training opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Diversity & Inclusion

Job summary

FedEx Ramsbottom is seeking an Operation Support Agent to handle urgent packages, calls about shipments, and tracking updates. You will enter data in-house and collaborate across teams to ensure timely deliveries.

The role requires strong communication, time management, and the ability to work in a fast-paced environment while adhering to FedEx procedures. Competitive hourly pay and full-time hours are offered.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Social skills

Time management

Job description

FedEx Ramsbottom is seeking an Operation Support Agent to handle urgent packages, calls about shipments, and tracking updates. You will enter data in-house and collaborate across teams to ensure timely deliveries.

The role requires strong communication, time management, and the ability to work in a fast-paced environment while adhering to FedEx procedures. Competitive hourly pay and full-time hours are offered.