Operations Support Specialist (Shipping & Customer Care)

FedEx Express México; United Kingdom; Remote; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Tuition assistance

Employee assistance program

Reduced-rate shipping

Training & development

Career opportunities

Job summary

FedEx Express in the United Kingdom is seeking a customer service professional to help ensure urgent packages are delivered on time and to the right destination. You will handle calls about shipment collection requests and delivery inquiries, and you will investigate any failed deliveries.

You will also maintain data in the in-house tracking system and collaborate with the team and managers to ensure smooth operations.

Qualifications

• Excellent communication skills.
• Strong time-management abilities.
• Meticulous attention to detail in a fast-paced environment.
• Comfortable collaborating with colleagues and managers.

Responsibilities

• Ensure urgent packages are delivered to the right destination on time.
• Answer calls regarding shipment collection requests and delivery inquiries.
• Investigate failed shipments and collections and reallocate for next-day delivery.
• Enter and maintain data in the in-house tracking system.
• Collaborate clearly with the team, your manager, and other operations stations.

Skills

Excellent communication

Time management

Attention to detail

Teamwork

Job description

FedEx Express in the United Kingdom is seeking a customer service professional to help ensure urgent packages are delivered on time and to the right destination. You will handle calls about shipment collection requests and delivery inquiries, and you will investigate any failed deliveries.

You will also maintain data in the in-house tracking system and collaborate with the team and managers to ensure smooth operations.