Operations Support Agent

FedEx; Leeds; On-site; GBP 12,618 - 15,422; Part time

Benefits offered by this job

Full training provided

Competitive salary

Career progression opportunities

Job summary

A major logistics company in Leeds is seeking an Operations Support Agent. This role focuses on providing exceptional customer service by answering calls related to delivery queries and managing sorting and allocation tasks. The ideal candidate will be responsible for data entry and maintaining communication with team members to ensure efficient operations. Competitive salary starting at £14.02 per hour with additional benefits and opportunities for career growth available.

Qualifications

• Experience in customer service or operations support roles.
• Ability to work efficiently in a team environment.
• Strong communication skills and attention to detail.

Responsibilities

• Answer incoming calls from customers regarding delivery queries.
• Sort and allocate premium and distance deliveries.
• Input data into the tracking system.

Skills

Customer service

Data entry

Communication

Collaboration

Job description

Operations Support Agent

Hours: 20 per week

Location: Leeds LS9 0AN

Shifts: Monday to Friday 1600hrs – 2000hrs

Salary: £14.02 per hour, with premia paid for hours worked between 1900hrs and 2200hrs of £1.51.

Responsibilities

• Answer incoming calls from customers in relation to collection requests, along with delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritize and reallocate failures for next day delivery as required.
• Input data into the tracking system.
• Maintain clear and effective communication and collaboration with team/managers and other depots.
• Follow FedEx processes, procedures, controls, and external regulatory requirements.
• Provide support to supervisor and team members as required, while complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
• Ensure customers’ urgent packages get to the right place on time and provide high‑quality customer service.

Training & Career

Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those interested in progressing in a supportive, "can‑do" environment.

Company Overview

FedEx is one of the world’s largest express transportation companies, serving more than 220 countries and territories worldwide.