Operations Support Agent - Fast-Paced Delivery Ops

FedEx; Abingdon; On-site; GBP 39,950,000 - 42,706,000; Full time

Benefits offered by this job

Night shift premium

Job summary

FedEx in the United Kingdom is seeking an Operations Support Agent to work in a fast-paced environment with strict timelines. The role runs Monday to Friday, 06:00–14:30, 40 hours per week with salary paid at £14.02 per hour plus premium for hours worked between 7pm-10pm and 10pm-6am.

You will provide high-quality customer service, ensure timely delivery of urgent packages, input data into tracking systems, and collaborate with team members and managers across depots.

Responsibilities

• Answering incoming calls from customers regarding collection requests and delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating failed deliveries/collections when needed.
• Prioritising and reallocating failures for next day delivery as required.
• Inputting data into the tracking system.
• Maintaining clear communications with the team, managers and other depots.
• Following FedEx processes, procedures and external regulatory requirements.

Job description

FedEx in the United Kingdom is seeking an Operations Support Agent to work in a fast-paced environment with strict timelines. The role runs Monday to Friday, 06:00–14:30, 40 hours per week with salary paid at £14.02 per hour plus premium for hours worked between 7pm-10pm and 10pm-6am.

You will provide high-quality customer service, ensure timely delivery of urgent packages, input data into tracking systems, and collaborate with team members and managers across depots.