Operations Support Specialist – Morning Shift (Mon–Fri)

FedEx; Huntingdon; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career progression

Job summary

FedEx in the United Kingdom is seeking an Operations Support Agent for a 40-hour week, with shifts 05:00 to 14:00, Monday to Friday. You will respond to customer calls about collection requests and delivery queries, sort premium and distance deliveries, and investigate failed deliveries.

You will input data into our tracking system, maintain clear team communications, follow FedEx processes and regulatory requirements, and receive full training with a competitive salary and benefits package.

Qualifications

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications with the team/managers and other depots.
• Following FedEx processes, procedures and controls.

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.

Job description

FedEx in the United Kingdom is seeking an Operations Support Agent for a 40-hour week, with shifts 05:00 to 14:00, Monday to Friday. You will respond to customer calls about collection requests and delivery queries, sort premium and distance deliveries, and investigate failed deliveries.

You will input data into our tracking system, maintain clear team communications, follow FedEx processes and regulatory requirements, and receive full training with a competitive salary and benefits package.