Operations Support Agent

FedEx; Leyland; On-site; GBP 15,934 - 22,693; Part time

Benefits offered by this job

Attractive compensation package

On-job training opportunities

Extensive learning resources

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Career opportunities

Job summary

A leading express transportation company in Preston is hiring an Operations Support Agent. This role involves ensuring timely delivery of urgent packages, managing customer calls regarding shipments, and entering data into systems. The ideal candidate will have strong communication skills and the ability to thrive in a fast-paced environment. Competitive hourly salary of £14.02 for 30 hours per week, with various benefits including professional development opportunities and employee assistance programs.

Qualifications

• Strong communication skills are essential for interactions with customers.
• Must thrive in a fast-paced environment and meet strict deadlines.
• Attention to detail is necessary for effective time management.

Responsibilities

• Ensure timely delivery of urgent packages.
• Handle incoming customer calls regarding shipments.
• Investigate failures in shipment deliveries.
• Input data into tracking systems accurately.
• Maintain communication with the team and management.
• Follow FedEx procedures and regulatory requirements.

Skills

Good communication and social skills

Ability to work in a fast‑paced environment

Ability to manage own time effectively

Job description

Join us as an Operations Support Agent at FedEx in Preston.

Working hours: 30 hours per week.

Shift pattern: Monday to Friday 13.00 - 19.00.

Salary: £14.02 per hour.

About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. Our team of passionate people delivers outstanding experiences to customers worldwide.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipment deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Requirements

• Good communication and social skills.
• Ability to work in a fast‑paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Benefits

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.
• FedEx is one of the world's most admired companies and trusted brands year after year.

FedEx is an equal‑opportunity employer committed to a diverse and inclusive workforce. FedEx in the UK is Disability Confident Committed.