Operations Support Agent - Evening Shifts & Training

FedEx; West of England; On-site; GBP 19,000 - 22,000; Part time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FedEx in the United Kingdom is hiring Operation Support Agents to join our team. This role focuses on ensuring urgent packages are routed correctly, handling customer calls, and data entry in our in-house tracking system.

You will work in a fast-paced environment with shift hours around 1500-1900 or 1600-2000, earning £14.02 per hour with additional premiums for evening and night hours. Training and career opportunities are provided.

Qualifications

• Strong communication skills and social abilities.
• Ability to work in a fast-paced environment with strict timelines.
• Excellent time management and attention to detail.

Responsibilities

• Ensure urgent packages reach the right place on time.
• Answer incoming calls regarding shipment collection and delivery inquiries.
• Investigate failed shipments or collections and reprioritize for next-day delivery.
• Enter data into the in-house tracking system.
• Communicate effectively with the team, manager, and other operations stations.
• Adhere to FedEx processes, procedures, and regulatory requirements.

Skills

Good communication

Teamwork

Attention to detail

Job description

FedEx in the United Kingdom is hiring Operation Support Agents to join our team. This role focuses on ensuring urgent packages are routed correctly, handling customer calls, and data entry in our in-house tracking system.

You will work in a fast-paced environment with shift hours around 1500-1900 or 1600-2000, earning £14.02 per hour with additional premiums for evening and night hours. Training and career opportunities are provided.