Delivery Operations Support Specialist

FedEx Express México; Alton; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Attractive compensation package

Training to get you started and on-the

Job-related learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Purple Promise culture

Job summary

GBJ FedEx Express UK Transportation Limited in Alton is hiring an Operations Support Agent to support shipment tracking, scheduling and customer inquiries. The role requires reliable communication, strong team collaboration and meticulous data entry within FedEx processes.

We offer a 40-hour week with structured shift times, training and development opportunities, and a pathway to growth within FedEx. This is a full-time role based at Plot 3, Caker Stream Road, Alton GU34 2QA.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Clear communication

Fast-paced environment

Time management

Job description

GBJ FedEx Express UK Transportation Limited in Alton is hiring an Operations Support Agent to support shipment tracking, scheduling and customer inquiries. The role requires reliable communication, strong team collaboration and meticulous data entry within FedEx processes.

We offer a 40-hour week with structured shift times, training and development opportunities, and a pathway to growth within FedEx. This is a full-time role based at Plot 3, Caker Stream Road, Alton GU34 2QA.