Operations Support Assistant

Peterborough City Council; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local government organization in Peterborough is seeking an Operations Support Assistant to provide essential business support to the Family Group Conference Team. This role involves responding to queries, data entry, and supporting administrative needs. Ideal candidates will be organized, detail-oriented, and passionate about making a difference in the lives of children and families. Benefits include generous leave, a supportive work environment, and opportunities for personal and professional growth.

Benefits

Generous annual leave starting at 25 days

Employee Benefits Platform access

Development opportunities including apprenticeships

Paid volunteering hours annually

Qualifications

• Experience of working in a busy office environment.
• Experience of different IT/Technical business systems to support day to day running of the service.
• Minimum 3 GCSEs at Grade C or above, or equivalent.

Responsibilities

• Provide business support to the Family Group Conference Team.
• Respond to queries from parents/carers and professionals.
• Data entry and administrative support to Co‑ordinators and Managers.

Skills

Organizational skills

Attention to detail

Experience in a busy office environment

Familiarity with IT/Technical business systems

Education

Minimum 3 GCSEs at Grade C or above or equivalent

Job description

All about the Role

This is an exciting opportunity to work in a varied role which provides business support to our brand new Family Group Conference Team. Working within established processes and procedures such as responding to parent/carer and professionals queries, data entry to our recording systems, booking venues, raising purchase orders and providing administrative support to Family Group Conference Co‑ordinators and the Family Group Decision Making Manager. This will also involve supporting with other administrative needs of the service.

All about our Team

• Be part of a team that achieves positive outcomes for children and families.
• Access regular supervision, practice development groups, and training.
• Work within a supportive environment that values innovation and collaboration

All about You

As an Operations Support Assistant, you will play a vital role in ensuring the smooth running of the Family Group Conference service. This position is ideal for someone who is highly organised, detail‑oriented, and passionate about supporting services that make a difference for children and families.

Experience of working in a busy office environment.

Experience of different IT/Technical business systems to support day to day running of the service.

Minimum 3 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level.

All about our Benefits

We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days + bank holidays, sick pay and local government pension scheme.

• Access to a range of benefits via our Employee Benefits Platform, including in‑store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro‑rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards

All about our Commitments

We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success.

We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact [e-mail] we will work with you to meet your needs.

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

If you've already applied and completed the recruitment process for this position within the last three months, there's no need to reapply. We really appreciate your interest and thank you for considering us.