Evening Operations Support Agent

FedEx Express México; West of England; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Training provided

Tuition assistance program

Employee assistance program

Employee reduced-rate shipping

Career growth opportunities

Job summary

GBD FedEx Express UK Transportation Limited is hiring an Operations Support Agent for a 20-hour weekly role in the UK. The position involves handling urgent customer shipments, answering delivery inquiries, and updating our in-house tracking system.

You will work with the team to resolve issues and ensure timely deliveries. The role rewards reliability and clear communication, with pay at £14.02 per hour and additional premia for hours 7pm-10pm and 10pm-6am.

Qualifications

• Good communication and social skills
• Ability to work in a fast-paced environment with strict timelines
• Ability to manage own time effectively with attention to detail

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Communication

Time management

Attention to detail

Job description

GBD FedEx Express UK Transportation Limited is hiring an Operations Support Agent for a 20-hour weekly role in the UK. The position involves handling urgent customer shipments, answering delivery inquiries, and updating our in-house tracking system.

You will work with the team to resolve issues and ensure timely deliveries. The role rewards reliability and clear communication, with pay at £14.02 per hour and additional premia for hours 7pm-10pm and 10pm-6am.