Early-Shift Logistics Ops Support Specialist

FedEx Logistics; Huntingdon; Remote; GBP 17,000 - 22,000; Full time

Job summary

FedEx Logistics in the United Kingdom is seeking an Operations Support Agent to join a fast-paced team focused on accurate, timely delivery support. You will handle customer calls regarding collections and deliveries, input data into our tracking system, and collaborate with the depot to resolve issues.

The role requires strict attention to timelines, adherence to processes, and the ability to prioritise and re-allocate deliveries as needed.

Qualifications

• Experience in handling customer calls and inquiries.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent data entry accuracy and attention to detail.

Responsibilities

• Answering incoming calls from customers regarding collection requests and deliveries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating failed deliveries or collections.
• Prioritising and reallocating failures for the next day delivery.
• Inputting data into the tracking system.
• Maintaining clear communication with team and managers.
• Following FedEx processes, procedures and regulatory requirements.

Skills

Customer service

Telephone support

Data entry

Job description

FedEx Logistics in the United Kingdom is seeking an Operations Support Agent to join a fast-paced team focused on accurate, timely delivery support. You will handle customer calls regarding collections and deliveries, input data into our tracking system, and collaborate with the depot to resolve issues.

The role requires strict attention to timelines, adherence to processes, and the ability to prioritise and re-allocate deliveries as needed.