Logistics Operations Coordinator

FedEx Group; Woodbury Salterton; On-site; GBP 28,000 - 32,000; Full time

Job summary

FedEx UK is seeking an Operations Support Agent to join a fast-paced team, handling customer calls, delivery queries and ensuring adherence to tight timelines.

You will work 40 hours per week, Monday to Friday, 05:00-13:30 with a 30 minute break, earning £14.02 per hour. The role involves coordinating collections and deliveries, data input, and close collaboration with drivers and depot teams.

Responsibilities

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Using the Customer Delivery Option system to effectively manage customer requests
• Allocating collections to routes as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.
• Completing daily reports within time frames.

Job description

FedEx UK is seeking an Operations Support Agent to join a fast-paced team, handling customer calls, delivery queries and ensuring adherence to tight timelines.

You will work 40 hours per week, Monday to Friday, 05:00-13:30 with a 30 minute break, earning £14.02 per hour. The role involves coordinating collections and deliveries, data input, and close collaboration with drivers and depot teams.