Delivery & Logistics Operations Support Agent

FedEx Group; Abingdon; Hybrid; GBP 29,000 - 33,000; Full time

Job summary

FedEx UK is seeking an Operations Support Agent in Abingdon to join a fast-paced team. You will handle customer calls, manage delivery queries, and ensure timely processing of data in our tracking system, contributing to reliable freight movements.

The role requires strong communication, data entry accuracy, and collaboration with depots and managers. Full training and a competitive benefits package are provided.

Qualifications

• Experience handling customer calls and delivery queries.
• Accurate data entry into tracking systems.
• Ability to prioritise tasks and manage time.
• Strong communication with team and depots.

Responsibilities

• Answer incoming calls related to collections and deliveries.
• Sort and allocate premium and distance deliveries.
• Investigate failed deliveries/collections when needed.
• Prioritise and re-allocate failures for next-day delivery.
• Maintain clear communications with team and managers.
• Follow established processes and controls.

Skills

Customer service

Data entry

Communication

Teamwork

Problem solving

Job description

FedEx UK is seeking an Operations Support Agent in Abingdon to join a fast-paced team. You will handle customer calls, manage delivery queries, and ensure timely processing of data in our tracking system, contributing to reliable freight movements.

The role requires strong communication, data entry accuracy, and collaboration with depots and managers. Full training and a competitive benefits package are provided.