Evening Logistics & Customer Support Agent

FedEx Group; Howden; On-site; GBP 20,000 - 23,000; Part time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Job summary

FedEx UK is seeking an Operation Support Agent in Howden to cover 27.5 hours per week. The role runs Monday to Friday from 15:00 to 20:30 with no break entitlement. You will ensure urgent packages reach the right place on time, answer calls about shipments, and enter data into our in-house tracking system.

You will work closely with the team, follow FedEx processes, and adhere to regulatory requirements. We offer training, development, and benefits including tuition assistance and employee

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers regarding shipment collection and delivery inquiries.
• Checking and investigating failed shipments or collections; prioritising and reallocating for next-day delivery.
• Entering data into our in-house tracking system.
• Collaborating with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Tools

In-house tracking system

Job description

FedEx UK is seeking an Operation Support Agent in Howden to cover 27.5 hours per week. The role runs Monday to Friday from 15:00 to 20:30 with no break entitlement. You will ensure urgent packages reach the right place on time, answer calls about shipments, and enter data into our in-house tracking system.

You will work closely with the team, follow FedEx processes, and adhere to regulatory requirements. We offer training, development, and benefits including tuition assistance and employee