Logistics Operations Support | Day Shift + Premium Pay

FedEx; Milton; On-site; GBP 40,174,000 - 45,461,000; Full time

Benefits offered by this job

Night shift premium

Training provided

Competitive benefits package

Job summary

FedEx Express UK Transportation Limited is seeking an Operations Support Agent for a 40-hour week, Monday to Friday, 06:00–14:30. The role involves handling customer calls about collections and deliveries, coordinating premium and distance deliveries, and resolving failed deliveries with data input and cross-team communication.

The position offers a starting hourly salary of £14.02, with premia for hours worked 7pm–10pm and 10pm–6am, full training, and a supportive ops environment focused on

Responsibilities

• Answering incoming calls from customers regarding collection requests and delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating failed deliveries or collections when needed.
• Prioritising and reallocating failures for next-day delivery as required.
• Inputting data into the tracking system.
• Maintaining clear communications with team, managers and depots.
• Following FedEx processes, procedures and regulatory requirements.

Job description

FedEx Express UK Transportation Limited is seeking an Operations Support Agent for a 40-hour week, Monday to Friday, 06:00–14:30. The role involves handling customer calls about collections and deliveries, coordinating premium and distance deliveries, and resolving failed deliveries with data input and cross-team communication.

The position offers a starting hourly salary of £14.02, with premia for hours worked 7pm–10pm and 10pm–6am, full training, and a supportive ops environment focused on