Fast-Paced Logistics Operations Support Specialist

FedEx; Crawley; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program for you &/

Employee reduced-rate shipping

Great career opportunities

Job summary

GBD FedEx Express UK Transportation Limited is seeking an Operations Support Agent in the UK. The role involves handling customer calls, ensuring urgent packages are delivered on time, and coordinating with teammates to resolve delivery issues. You will use the in-house tracking system and follow FedEx procedures.

We offer training, resources for development, and a range of employee benefits. The position is part of a dynamic team within a leading global express transport network with a 40-hour

Qualifications

• Clear communication with customers and colleagues.
• Ability to prioritise tasks in a fast-paced setting.
• Strong time management and attention to detail.

Responsibilities

• Ensuring urgent packages reach the right place on time.
• Answering incoming calls about shipment collections and delivery inquiries.
• Check and investigate failed shipments or collections; reallocate for next day delivery.
• Enter data into the in-house tracking system.
• Maintain clear communication with team, manager, and other operations stations.
• Adhere to FedEx processes, procedures and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Attention to detail

Tools

In-house tracking system

Job description

GBD FedEx Express UK Transportation Limited is seeking an Operations Support Agent in the UK. The role involves handling customer calls, ensuring urgent packages are delivered on time, and coordinating with teammates to resolve delivery issues. You will use the in-house tracking system and follow FedEx procedures.

We offer training, resources for development, and a range of employee benefits. The position is part of a dynamic team within a leading global express transport network with a 40-hour