Operations Scheduler & Customer Service Admin

KHR Recruitment Specialists; Sevenoaks; On-site; GBP 30,000 - 36,000; Full time

Job summary

KHR Recruitment Specialists is recruiting an Operations Administrator for their new Sevenoaks site. This full-time, office-based role offers Monday to Friday, 8am to 5pm, with a salary of £30,000 to £36,000 per annum.

You will join a family-run business with decades of industry experience and play a key part in supporting the operations team. Daily tasks include coordinating installations, maintenance visits and additional works, sending quotes, liaising with customers by phone and email, diary

Qualifications

• Experience in an operations, service or scheduling role.
• Confident in managing diaries and coordinating field-based teams.
• Strong telephone manner and written communication skills.
• Highly organised with excellent attention to detail.

Responsibilities

• Send estimates on behalf of surveyors.
• Follow up with customers regarding quotations and queries.
• Liaise with customers via phone and email.
• Process quote and additional work acceptances.
• Schedule new installations and additional works.
• Order equipment for approved works.
• Act as the first point of contact for incoming calls and enquiries.
• Send monthly maintenance reminders and contract renewal invoices.
• Book routine maintenance visits.
• Arrange surveys for prospective clients.
• Scanning, post handling and general administration.
• Diary management and providing administrative support to the wider team.

Skills

Operations scheduling

Diary management

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

KHR Recruitment Specialists is recruiting an Operations Administrator for their new Sevenoaks site. This full-time, office-based role offers Monday to Friday, 8am to 5pm, with a salary of £30,000 to £36,000 per annum.

You will join a family-run business with decades of industry experience and play a key part in supporting the operations team. Daily tasks include coordinating installations, maintenance visits and additional works, sending quotes, liaising with customers by phone and email, diary