Operations Administrator

KHR - Recruitment Specialists; Sevenoaks; On-site; GBP 30,000 - 38,000; Full time

Job summary

A family-run security solutions provider is seeking an Operations Administrator to support their operations team in Sevenoaks. This office-based position involves scheduling and maintaining high standards of customer service. The ideal candidate will have experience in an operations or scheduling role, possess strong communication skills, and be highly organised. Responsibilities include liaising with customers, booking maintenance visits, and managing diaries, making this a vital role in their expanding team.

Qualifications

• Previous experience in an operations, service or scheduling role.
• Confident in managing diaries and coordinating field‑based teams.
• Strong telephone manner and written communication skills.

Responsibilities

• Support the operations team to ensure efficient scheduling.
• Send estimates on behalf of surveyors.
• Liaise with customers via phone and email.

Skills

Customer service skills

Organisational skills

Diary management

Communication skills

Job description

Job Title: Operations Administrator

Location: Sevenoaks (Office-Based)

Salary: £30,000 – £38,000 DOE

Hours: Monday – Friday, 8:00am – 5:30pm

Job Type: Full-Time, Permanent

An established, family‑run security solutions provider with decades of industry experience is seeking an Operations Administrator to join their growing team at their new Sevenoaks site.

This is an excellent opportunity for an organised and proactive administrator with strong customer service skills and experience coordinating schedules within a service‑based environment.

Role

You will play a key role in supporting the operations team, ensuring installations, additional works, and routine maintenance visits are scheduled efficiently while delivering a high standard of customer service.

Key Responsibilities

• Sending estimates on behalf of surveyors
• Following up with customers regarding quotations and queries
• Liaising with customers via phone and email
• Processing quote and additional work acceptances
• Scheduling new installations and additional works
• Ordering equipment for approved works
• Acting as the first point of contact for incoming calls and enquiries
• Sending monthly maintenance reminders and contract renewal invoices
• Booking routine maintenance visits
• Arranging surveys for prospective clients
• Scanning, post handling and general administration
• Diary management and providing administrative support to the wider team

Candidate Profile

• Previous experience in an operations, service or scheduling role
• Confident in managing diaries and coordinating field‑based teams
• Strong telephone manner and written communication skills
• Highly organised with excellent attention to detail