Operations Scheduler & Client Relations

KHR - Recruitment Specialists; Sevenoaks; On-site; GBP 21,000 - 28,000; Full time

Job summary

KHR - Recruitment Specialists in Sevenoaks seeks an organised Operations Administrator to support the operations team, scheduling installations, additional works and routine maintenance visits while delivering high standards of customer service. You will diary-manage, coordinate field-based teams, handle phone and email enquiries, process quotes and approvals, and ensure correct documentation.

This role suits a proactive administrator with strong Microsoft Office skills and a meticulous eye for

Qualifications

• Previous experience in an operations, service or scheduling role
• Confident in managing diaries and coordinating field-based teams
• Strong telephone manner and written communication skills
• Highly organised with excellent attention to detail
• Able to manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office

Responsibilities

• Sending estimates on behalf of surveyors
• Following up with customers regarding quotations and queries
• Liaising with customers via phone and email
• Processing quote and additional work acceptances
• Scheduling new installations and additional works
• Ordering equipment for approved works
• Acting as the first point of contact for incoming calls and enquiries
• Sending monthly maintenance reminders and contract renewal invoices
• Booking routine maintenance visits
• Arranging surveys for prospective clients
• Scanning, post handling and general administration
• Diary management and providing administrative support to the wider team

Skills

Diary management

Customer service

Phone & Email

Organised / detail oriented

Multiple priorities

Tools

Microsoft Office

Job description

KHR - Recruitment Specialists in Sevenoaks seeks an organised Operations Administrator to support the operations team, scheduling installations, additional works and routine maintenance visits while delivering high standards of customer service. You will diary-manage, coordinate field-based teams, handle phone and email enquiries, process quotes and approvals, and ensure correct documentation.

This role suits a proactive administrator with strong Microsoft Office skills and a meticulous eye for