Operations Manager Retail and Events

Sodexo; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading hospitality company is looking for a Retail & Events Operations Manager to oversee operations at the Royal Botanic Garden in Edinburgh. You will lead a motivated team, ensuring high standards in service and innovation while managing diverse retail and event offerings. Candidates should have at least 5 years of experience in hospitality, strong management skills, and relevant certifications. A competitive salary and benefits package are offered.

Benefits

Employee Assistance Programme

Sodexo Discounts Scheme

Flexible work environment

Ongoing training and development programs

Responsibilities

• Lead a dynamic and engaging team.
• Devise and implement innovative training.
• Ensure high standards and customer service.

Skills

Excellent people management skills

Ability to multi-task

Creative and innovative flair

Good working knowledge of Excel, Word and Outlook

Education

Food Hygiene Level 2 certification

Personal Licence holder

Minimum five years’ experience in events and retail hospitality

Job description

Overview

Job Title: Retail & Events Operations Manager

Location: Royal Botanic Garden, Arboretum Place, Edinburgh, EH3 5NZ

Salary: Competitive salary plus Sodexo Benefits

Hours: 40 Hours

Contract: Permanent

Required to work 5 days out of 7, with varied days each week.

The world-famous Royal Botanic Garden Edinburgh has a permanent opportunity for a Retail & Events Operations Manager to join a unique sanctuary where magical events flourish. Set in 70 acres of gardens with panoramic views of Edinburgh’s skyline, it is a place steeped in history dating back more than 350 years.

At Heritage Portfolio, we’re searching for a Retail & Events Operations Manager to lead our café and event spaces across the Royal Botanic Garden Edinburgh—John Hope Gateway, Terrace Cafe, East Gate Lodge and The Caledonian Hall. You’ll set the bar for beautiful, high-standard food and service that feels warm and attentive, creating an environment where guests feel delighted and teams feel proud.

What You'll Do

• Join a motivated and high performing team seeking to reinforce a fantastic reputation at a world class venue.
• Lead a dynamic and engaging team, providing them with support and inspiration to achieve objectives in the delivery of a varied and exciting retail and events offer.
• With a clear focus on customer service and feedback, ensure that any issues raised or identified are dealt with promptly and professionally.
• Devise and implement innovative training to help maintain the highest standards.
• Maintain, update and ensure all SOPs are communicated, implemented and reviewed on a timely basis.

What You Bring

• Passion and energy to drive innovation and standards in looking after our 1m annual visitors
• Minimum five years’ experience in events and retail hospitality
• Natural creative and innovative flair with a genuine love of food and an eye for detail
• Excellent people management skills, with a desire to share knowledge and best practice
• Industry awareness from high street to high end events
• Ability to multi-task and provide clear and concise communication
• Professional, motivated, driven, flexible and enthusiastic
• Ability to innovate solutions and prioritise workload
• Personal Licence holder (alcohol)
• Food Hygiene Level 2 certified
• Good working knowledge of Excel, Word and Microsoft Outlook

What We Offer

Working with Heritage Portfolio is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Flexible and dynamic work environment
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.

Ready to be part of something greater? Apply today!

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Attached documents

• UK Rewards and Benefits Guide.pdf
• Job description - RBGE Retail & Events Ops Manager.pdf