Operations Manager (Ref:0096ZD)

NHS; Kirkintilloch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Kirkintilloch is seeking an Operations Manager to provide high-quality recovery care. You will lead a team in the Young People & Family Service, delivering trauma-informed support and engaging with the community. The ideal candidate will have experience in leadership within social care services and a commitment to helping vulnerable individuals. Benefits include flexible working, 28 days annual leave, and opportunities for professional development.

Benefits

28 days annual leave plus bank holidays

Extra day off for birthdays or special occasions

Enhanced maternity, paternity and adoption leave

Paid volunteer leave

Access to pension scheme

Discounts via Blue Light Card

Flexible working opportunities

Refer a Friend scheme with bonus

Qualifications

• Experience in managing and supervising staff in a relevant field.
• Experience of working within community-based services.
• Ability to lead a cohesive team.

Responsibilities

• Provide inspirational leadership and development for a staff team.
• Coordinate trauma-informed support and maintain partnerships.
• Manage day-to-day service operations and ensure service delivery.

Skills

Leadership

Interpersonal skills

Communication skills

Experience in drug and alcohol support services

Ability to work with vulnerable people

Education

SVQ Level 4 in Social Services and Health Care

Job description

Join us as an Operations Manager in East Dunbartonshire. Our team in East Dunbartonshire is recruiting for an Operations Manager, to join them in providing high quality recovery care to a diverse service user group. If you are a dynamic leader, who can inspire others to make a difference for their clients using a compassionate and collaborative approach, we want to hear from you.

Main duties of the job

We are looking for a driven, dynamic & compassionate individual to lead our East Dunbartonshire Young People & Family Service. Our service provides free, confidential support to Young People and Families who are affected by their own or a loved ones substance use. We deliver a wide range of interventions including one to one support sessions, structured group-work, wellbeing activities. We can also provide in-house Cognitive Behavioural Therapy. You will strive to work collaboratively with partners and local communities, ensuring that we are as accessible as possible and that we deliver trauma informed support with the principles of a Recovery Oriented System of Care at the heart of all that we do.

Key Responsibilities

Provide clear and inspirational leadership and development for a staff team; foster partnership working; coordinate trauma‑informed support; maintain relationships with external partners; advocate for WithYou; ensure accessibility and delivery of recovery‑oriented services; manage day‑to‑day service operations.

Essential Skills and Experience

• Experience in drug and alcohol support services, or in an equivalent social care setting
• A proven track record of managing and supervising others
• Experience working with vulnerable people (Young People and Adults)
• SVQ Level 4 in Social Services and Health care (or be willing to complete this)
• Experience of partnership working and within multidisciplinary teams
• Experience of working within community based services
• Ability to develop and lead a cohesive team
• Strong interpersonal skills and ability to quickly establish credibility
• Strong communication skills, both verbal and written
• Driving licence desirable; SVQ Level 4 desirable

Person Specification

The most important thing you can bring to this role is clear and inspirational leadership. We're open to discussions with candidates working in leadership roles outside of the drug and alcohol arena – for example, in mental health or housing. We're most interested in your ability to demonstrate motivational leadership skills, with the drive to promote staff development and retention. You'll have the support of a Head of Service Delivery and a wider team of experienced and dedicated stakeholders across the organisation. If you have experience managing comparable services, as either an established manager or in a team leader or similar capacity and you are looking for the next step up in your career, we would welcome your application.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto‑enrolment into We Are With You's pension scheme
• Access to a Blue Light Card for savings
• Flexible working opportunities and wellbeing resources
• Refer a Friend scheme with up to £500 bonus

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.