Operations Manager Property Service Support

Livewest; Clyst Honiton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A property services organization is seeking an Operations Manager – Property Service Support in Clyst Honiton. This full-time role involves ensuring efficient service delivery, leading teams, and managing data accuracy. The ideal candidate should have experience in operations management, a strong background in customer service, and skills in project management. The position supports hybrid working with the flexibility to work at least 2 days a week in the office. Join a dedicated team committed to supporting essential services for customers.

Benefits

Hybrid working policy

Generous annual leave

Pension contributions up to 9%

Health care cash plan

Personal and professional development opportunities

Policies for work-life balance

Qualifications

• Proven experience in leading and motivating teams, driving operational and cultural improvements.
• Strong background in improving customer satisfaction.
• Experience implementing standardised processes across multiple regions.

Responsibilities

• Lead and develop centralised administrative and coordination teams.
• Drive continuous improvement and implement standardised processes.
• Oversee system maintenance and data accuracy across platforms.

Skills

Leading and motivating teams

Customer satisfaction improvement

Project and programme management

Data integrity management

Analytical skills for performance tracking

Education

Customer Service or CIH qualification

Tools

CX, URM, DRS, Keystone, Propeller

Job description

About The Role

We have an exciting opportunity for an Operations Manager – Property Service Support to join our team. In this role, you will ensure the smooth delivery of core support services and administrative functions across Property Services. Reporting to the Head of Operational Support, you will lead teams responsible for coordination, scheduling, compliance, and data integrity, driving efficiency and service improvements across the business.

Key Responsibilities

• Lead and develop centralised administrative and coordination teams to deliver high-quality support services.
• Drive continuous improvement and implement standardised processes to enhance efficiency and consistency.
• Collaborate with managers across Property Services to ensure integrated service delivery and minimise silo working.
• Oversee system maintenance and data accuracy across platforms (CX, URM, DRS, Keystone, Propeller).
• Manage performance of key functions including case management and contractor liaison.
• Ensure compliance coordination and promote a robust safety culture across complex programmes.

Why join LiveWest?

You’ll play a key role in shaping how we deliver property services support, working with passionate colleagues to make a real difference for our customers. This is a fantastic opportunity to lead change, improve processes, and contribute to a culture of collaboration and excellence.

Full‑time role working 37 hours per week. Hybrid working is available for this role, working at least 2 days per week in the office. You will be based from our Exeter office.

About The Candidate

To be successful in your application for the role of Operations Manager – Property Services Support, you will have the essential skills and experience for a Level 3 role (please see candidate information pack) and the following role‑specific skills and experience:

Essential

• Proven experience in leading and motivating teams, driving operational and cultural improvements.
• Strong background in improving customer satisfaction and delivering process and system change projects.
• Project and programme management, including contract/service delivery oversight.
• Ability to implement standardised processes across multiple regions.
• Knowledge of property maintenance, scheduling, contract management and health and safety compliance.
• Experience of managing data integrity across complex systems to support operational decisions.
• Strong analytical skills and ability to use data for performance tracking.
• Ability to balance competing priorities and deliver under pressure.

Qualifications

Customer Service or CIH (or equivalent) qualification, or equivalent experience, with willingness to work towards. Proficient level of literacy and numeracy.

Desirable

• Expertise in analysing, mapping, and standardising end‑to‑end workflows to improve efficiency.
• Proven capability in performance management and change delivery.
• ILM Level 3 or 5 in Leadership & Management (or equivalent), project/change management or continuous improvement qualification, health & safety or compliance‑related qualification relevant to property services.

Please note, we are unable to provide CoS for this role; therefore, applicants must have the right to work in the UK for the full duration of this role without requiring a CoS.

About The Company

Our Reward and Benefits

• Working Style: Hybrid working with 2–3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service – and the option to purchase up to 5 extra days (pro‑rated for part‑time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do – from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join Us

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued. You can read more about Inclusion at LiveWest by visiting our website.