Operations Manager - Liverpool

Gravity Active Entertainments; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment company in Liverpool is looking for an Operations Manager to oversee daily operations and support team leadership. You will manage a motivated team and ensure high customer service standards. Ideal candidates will have a background in leadership in customer-facing roles, preferably in leisure or entertainment. The role includes managing site security and fostering a fun work environment. Attractive benefits include free trampoline park entry and significant discounts on activities.

Benefits

Free entry to trampoline parks

75% discount on activities

Discounted food

Health care scheme

Qualifications

• Experience as a Team Leader or Supervisor in customer-facing roles.
• Desirable experience in leisure or entertainment.
• Strong awareness of company finances and commercials.

Responsibilities

• Manage day-to-day operations and ensure high customer experience.
• Motivate a team of Zonal Managers responsible for site areas.
• Handle cash and ensure site security during opening and closing.

Skills

Leadership

Customer service

Communication

Organisational skills

Time management

Job description

Having fun matters, so we let the good time roll!

We’re excited to be recruiting for an Operations Manager with great leadership skills to support our Liverpool site. With exceptional leadership skills you'll provide support to the Management Team in the day-to-day operational running of the site, whilst also supporting and empowering the team to succeed, creating an environment where fun can thrive.

Situated in the heart of Liverpool ONE, Gravity Max is the UK’s biggest name in active entertainment. With attractions such as e-karting, bowling, VR, and darts. We also host Liverpool’s best roof terrace, a great place to watch sport and catch up with friends, whatever the weather.

More about you

At Gravity we believe that having fun matters, and this doesn't just relate to our customers. Our site teams create an environment of fun by paying attention to the small details that make a big difference. If our teams are having fun, we really do believe that this is contagious. We're therefore looking for an experienced leader who can support the team not only in the operational running of the site but developing a culture of accountability and fun.

A leadership background in the leisure or entertainment space would be an advantage, but customer facing leadership experience is essential. You will be able to demonstrate your success commercially and financially, as well as demonstrate great communication.

Key accountabilities and responsibilities

• Take responsibility for the day-to-day running of the site, working closely with the General Manager and Assistant General Manager.
• Manage and motivate a team of Zonal Managers that are responsible for specific areas within the site, ensuring delivery of a high level of customer experience and colleague engagement.
• Open and close the business when scheduled, ensuring site security, and performing cash handling duties in line with the Company standards.
• Act as a point of escalation for customer queries.
• Manage costs in your associated budget to drive profit.
• Develop Team Members to create a talent pipeline, promoting within where possible.

Your experience

• Experience in customer facing roles at a Team Leader or Supervisor level.
• Experience in a leisure or entertainment role is desirable.
• Awareness of Company commercials and financials.
• A strong leader who can communicate effectively and motivate a team.
• Proactive organisational and time management skills.
• Our sites trade 7 days per week, so some evening and weekend work is required as part of the role.

What’s in it for you?

• Free entry to our Gravity Active trampoline parks
• 75% discount on Gravity Max activities
• Discounted food while on and off shift
• Health care scheme