Operations Manager

Lighthouse Hotel Management; Scotland; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality management firm in the UK is seeking an Operations Manager for the Courtyard by Marriott Inverness Airport. This pivotal role involves overseeing daily operations, driving revenue, and maintaining exceptional service standards. The ideal candidate should have experience in hotel operations and a passion for guest service. Opportunities for career growth and a supportive environment are offered. The position includes competitive salary and comprehensive benefits, including training programs and employee discounts.

Benefits

Competitive salary

Enhanced employee benefits

Extensive training programs

Employee discounts on hotel stays and dining

Qualifications

• Prior experience in a similar role within the hotel industry.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Oversee daily operations and collaborate with department heads.
• Achieve hotel targets and maintain high service standards.
• Oversee delivery of exceptional guest service.

Skills

Excellent communication skills in English

Strong organisational skills

Multitasking abilities

Passion for exceptional guest service

Tools

Hotel management systems

Computer skills

Job description

We have a fantastic new vacancy for a Operations Manager at Courtyard by Marriott Inverness Airport.

Courtyard by Marriott Inverness Airport is a 130 bedroom hotel established in 2020. Situated on the doorstep of Inverness Airport, we aim to provide a comfortable and relaxed environment throughout the bar/bistro, one meeting room and a gymnasium. Courtyard by Marriott Inverness Airport is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

Job Description

As the Operations Manager, you will play a pivotal role in ensuring the success of our hotel. You will lead by example, oversee daily operations, and collaborate with department heads to drive revenue, maintain high service standards, and create a positive, engaging environment for both guests and team members.

Key Responsibilities

• Achieve hotel targets, including people, service, sustainability, health & safety, brand standards, revenue, and profit.
• Build strong relationships with internal and external stakeholders.
• Oversee delivery of exceptional guest service, ensuring memorable experiences.
• Lead and mentor Heads of Department, fostering development and motivation.
• Optimise hotel procedures to maintain consistent high standards.
• Support the General Manager in team coaching, budget setting, and strategic initiatives.
• Collaborate with Food & Beverage, Revenue, and Sales teams to drive commercial success.
• Ensure Duty Managers are trained and perform in line with expectations.
• Oversee capital expenditure projects and continuous improvement initiatives.
• Promote a culture of upselling, cross‑selling, and operational excellence.
• Ensure compliance with Health & Safety regulations, fire safety, and life safety standards.
• Participate in and lead key meetings, such as departmental and operational reviews.

Requirements

• Prior experience in a similar role within the hotel industry.
• Excellent communication skills in English; additional languages are a plus.
• Passion for delivering exceptional guest service with a friendly, approachable demeanour.
• Strong organisational skills and ability to multitask in a fast‑paced environment.
• Proficiency in hotel management systems and computer skills.
• Flexibility to work varying shifts, including weekends and holidays.

Perks and Benefits

• Competitive salary and opportunities for career growth within Lighthouse Hotel Management.
• Enhanced employee benefits, including 24/7 online GP access.
• Extensive training and development programs.
• Employee and Friend & Family discounts on hotel stays and dining.
• Vibrant, inclusive work environment with a diverse team.
• Employee recognition programs and additional benefits.

Join Our Team

Apply now to become a key player in the success story of our magnificent hotel! Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.