Operations Manager- Building Services

Invictus Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A facilities management company in Greater London is seeking a Contract Manager to oversee operations and maintenance of mechanical and electrical systems. The ideal candidate will have significant experience in the Building Services industry, strong leadership skills, and relevant qualifications in Electrical or Mechanical training. This role offers a challenging environment requiring excellent communication and organizational abilities, and a focus on ensuring the quality and compliance of services delivered to clients.

Qualifications

• Experience in the Building Services industry.
• Recognisable experience in a Contract Manager role.
• Understanding of Health and Safety issues, NEBOSH/IOSH training is desirable.
• Good level of English and Mathematics.

Responsibilities

• Manage operations of staff and maintenance of electrical and mechanical systems.
• Conduct regular reviews of operating procedures and make improvement recommendations.
• Ensure compliance with company policies and quality standards.
• Provide leadership and guidance to ensure team effectiveness.

Skills

Strong communication skills

Ability to lead and motivate a team

Strong organisational skills

Ability to work under pressure

Education

Formal Electrical or Mechanical training

City and Guilds level, preferably ONC/HNC or Higher

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Role Summary

• Responsible for the operations of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
• Daily management of the Engineering team including compliance with company disciplinary processes and procedures.
• To direct, instruct and manage all company staff under their control as well as SSP's ensuring compliance with working practices.
• To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both company and the contracts Senior Management.
• To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and the company Area Manager on all aspects of contract problems (defects & deficiencies).
• To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• To ensure quality is maintained throughout the facilities.
• Ensuring business policies and processes are effectively communicated, and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Working with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.

Experience Required

• Experience in Building Services industry.
• Recognisable experience in a Contract Manager role.
• Completed recognised formal Electrical or Mechanical training to at least city and Guilds level, preferably ONC/HNC or Higher.
• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A good level of English and Mathematics required.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.