Operations Manager

Heartwood Collection; Teddington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK hospitality group is seeking an experienced Operations Manager to join their leadership team. The role focuses on driving excellence across multiple sites in the hospitality sector, overseeing guest experience, and maximizing sales while managing P&L performance. The ideal candidate will have over 3 years of experience, a solid background in premium pubs, and a passion for developing high-performing teams. This position offers a competitive salary and various benefits, including a performance bonus and private healthcare.

Benefits

Competitive salary plus quarterly performance bonus

Company car allowance

Private healthcare (Bupa)

Laptop and mobile phone provided

25 days’ holiday plus bank holidays, with the option to buy 5 more

Enhanced maternity and paternity packages

Access to coaching, mentorship, and leadership development programmes

50% discount on food at Heartwood Inns or Brasserie Blanc

Discounts on stays at Heartwood Rooms and retail perks via The Pantry

Qualifications

• Proven multi-site operator with 3+ years’ experience in an Operations, Area, or Regional Manager role.
• Strong hospitality background from the premium pub sector or high-quality, guest-focused environments.
• Commercially sharp leader who understands profitability levers.

Responsibilities

• Lead regional teams to achieve guest experience and financial performance.
• Drive commercial performance through P&L management and cost control.
• Foster a culture of continuous improvement and find better ways of working.

Job description

Operations Manager : About the Role

We’re offering an exciting opportunity for a driven and commercially astute Operations Manager to join the Heartwood Collection leadership team. We’re looking for a hands‑on, entrepreneurial operator who thrives in hospitality and delivers results through people, pace, and performance. You’ll be someone who acts like an owner, spotting opportunities, solving problems fast, and driving momentum across every site you lead.

Ideally based to cover a region that spans from South Buckinghamshire to Staffordshire, and reporting to the Operations Director, you’ll take full accountability for the P&L performance of your region. You’ll partner closely with your Area Chef and General Managers to deliver exceptional guest experiences, grow sales, and maximise profitability, all while developing capable, motivated teams who love what they do. This would be a Maternity cover contract in the first instance, with the option to review to a permanent role at the end of the contract.

Operations Manager : Key Responsibilities

• Lead and inspire your regional teams to achieve excellence in guest experience, operational standards, and financial performance.
• Act with ownership and urgency, turning insight into action and delivering results through decisive, pragmatic leadership.
• Drive commercial performance through smart P&L management, cost control, and labour optimisation.
• Be a visible, hands‑on leader : regularly in venues, coaching, supporting, and holding teams accountable.
• Foster a culture of continuous improvement, challenging the status quo and finding better ways of working.
• Play a key role in new openings and growth initiatives, ensuring each launch delivers on brand and commercial goals.

Operations Manager : The Ideal Candidate

• A proven multi‑site operator with 3+ years’ experience in an Operations, Area, or Regional Manager role.
• Strong hospitality background—ideally from the premium pub sector, or similar high‑quality, guest‑focused environments.
• A commercially sharp leader who understands the levers of profitability and how to drive them.
• A natural problem‑solver who acts decisively and thrives in fast‑paced, evolving environments.
• Known for developing people, building high‑performing teams and strong leadership pipelines.
• Entrepreneurial and adaptable, with the energy, credibility, and ownership mindset to make things happen.Ideally located between Hertfordshire and Birmingham.

Operations Manager : What We Offer

• Competitive salary plus quarterly performance bonus
• Company car allowance
• Private healthcare (Bupa)
• Laptop and mobile phone provided
• 25 days’ holiday plus bank holidays, with the option to buy 5 more
• Enhanced maternity and paternity packages
• Access to coaching, mentorship, and leadership development programmes
• 50% discount on food at Heartwood Inns or Brasserie Blanc
• Discounts on stays at Heartwood Rooms and retail perks via The Pantry

About Heartwood Collection

Heartwood Collection is one of the UK’s fastest‑growing hospitality groups, operating the award‑winning Brasserie Blanc and Heartwood Inns brands. Backed by Alchemy Partners, we’re on an ambitious growth journey—set to triple profits and expand our pub‑with‑rooms estate to over 500 bedrooms by 2027.

Join us, and play a defining role in shaping the next chapter of Heartwood’s success.