Operations Manager

Pinnacle Group Limited; Swindon; On-site; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an experienced Operations Manager to lead their Total FM team in Swindon. This role involves overseeing the delivery of Hard and Soft FM services, ensuring compliance with statutory requirements, and enhancing customer satisfaction through effective stakeholder management. The ideal candidate will possess strong operational management skills, technical qualifications in facilities management, and a proactive approach to identifying cost-saving opportunities. Join a values-driven organization that prioritizes its people and communities, offering a range of benefits and a supportive work environment for your professional growth.

Benefits

Maternity/Paternity Packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Season Ticket Loans

Sick Pay Schemes

Qualifications

• Proven experience in managing Hard and Soft FM services.
• Strong technical qualifications in facilities management.

Responsibilities

• Manage operational delivery of Hard and Soft Services.
• Ensure compliance with statutory requirements and quality standards.

Skills

Operational Management

Cost-saving identification

Risk Management

Customer Satisfaction Monitoring

Stakeholder Engagement

Education

City & Guilds Mechanical Engineering

IOSH Managing Safely

Technical qualification in FM

Tools

CAFM Systems

BMS Systems

SFG20

Job description

Pinnacle Group are looking for an experienced Operations Manager to assist in the delivery of our Total FM focused contract with proven ability of delivering Hard and Soft FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team.

You will be joining our Total FM team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Operational Management of Hard and Soft Services delivered either in-house or by Providers - effective management of Providers on site.
• Manage and develop contributions to Life Cycle planning, implementation and monitoring in consultation with stakeholders.
• Ensure compliance with all relevant statutory requirements.
• Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources.
• Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
• Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.
• Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.
• Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
• Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitatively and qualitatively on a regular basis.
• Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation's strategic and financial aims.

Key requirements:

• City & Guilds Mechanical Engineering qualification.
• IOSH Managing Safely qualification.
• RP or AP Certification.
• Technical qualification in FM or building maintenance services.
• Significant experience in both Soft and Hard FM.
• Management of Supply Chain.
• Implementation of Statutory Compliance PPM tasks.
• Practical knowledge and management of Statutory compliance requirements.
• Working knowledge of SFG20.
• Knowledge and implementation of SSoWs.
• Understanding and knowledge of CAFM and BMS systems.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages.
• Flexible Working Arrangements.
• Life Assurance.
• Enhanced Pension Scheme.
• Additional Annual Leave.
• Private Medical Insurance.
• Cycle to Work Scheme.
• Employee Assistance Programme.
• Retail Discounts.
• Season Ticket Loans.
• Sick Pay Schemes.
• Personal Development Plans.
• Electric Vehicle Scheme.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Facilities Management

Industries: Civil Engineering, Facilities Services, and Industrial Machinery Manufacturing