Operations Manager

NHS; Milford on Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Milford on Sea is seeking an experienced operations manager to join their senior management team. You will oversee HR functions and ensure compliance with regulations while supporting a patient population of 22,000. Candidates should possess strong operational management experience and excellent leadership skills. This is a full-time, permanent position with a minimum of 35 days annual leave and participation in the NHS Pension scheme.

Benefits

NHS Pension scheme

Minimum 35 days annual leave

Qualifications

• Strong operational or practice management experience.
• Confident leader with excellent communication and organisational skills.
• Able to work under pressure and manage multiple priorities effectively.
• Self-motivated, with a forward-thinking, solution-focused approach.
• Experience of working in an ever-evolving environment with the ability to cope with regular change.

Responsibilities

• Handle HR functions including performance management and recruitment.
• Liaise with patients dealing with compliments, suggestions and complaints.
• Ensure compliance with regulatory standards appropriate for primary care.
• Deputise for the practice business manager in their absence.

Skills

Operational management experience

Leadership

Communication skills

Organizational skills

Project management

Job description

Job Summary

The Pall Mall Surgery are looking to appoint an experienced operations manager on a full-time basis for 37 hours per week. The postholder will be required to work as part of the Pall Mall Surgery senior management team under the direction of the GP Partners and practice business manager in providing support and management to the practice team, the Primary Care Network (PCN) team and the surgery patient population of 22,000 patients.

If you are an experienced practice manager looking for a new challenge, then we would love to hear from you.

Main duties of the job

• HR functions including dealing with daily staff issues, providing line‑management support to team leads and staff, performance management and appraisals, coordination of training, management of annual leave processes, recruitment onboarding and leavers processes adhering to GDPR and other regulations.
• Liaising with patients as required including dealing with compliments, suggestions and complaints.
• Ensuring significant/learning events are managed and reported appropriately in line with NHS contractual requirements.
• Dealing with IT issues and new access requests.
• Management of ad‑hoc maintenance of the building, reporting issues promptly for resolution by NHS Property Services.
• Ensuring compliance with regulatory standards appropriate for primary care.
• Being the point of contact between the practice and the Patient Participation Group for their ongoing development.
• Liaising with external colleagues, suppliers and other businesses.
• Co‑ordination of seasonal vaccination services (i.e. flu vaccinations, COVID vaccinations) ensuring clinics and home visits are provided as needed.
• Deputising for the practice business manager in their absence.

About Us

The Pall Mall surgery is in Leigh‑on‑Sea, Essex and serves 22,000 patients. We have 6 GP partners, 9 salaried GPs as well as a large team of clinical and non‑clinical staff helping to care for our practice list. We are also part of the SS9 SOUTH PCN, working in collaboration with The Highlands Surgery to provide additional services to both practice populations.

Post Offers

• NHS Pension scheme
• Annual leave: minimum 35 days FTE including bank holidays.

Details

Date posted: 07 November 2025

Pay scheme: Not specified

Salary: depending on experience

Contract: Permanent

Working pattern: Full‑time

Reference number: 29140

Job locations:
1st Floor, Leigh Primary Care Centre
918 London Road
Leigh on Sea
Essex
SS9 3NG

Job Description

If you would like to find out more information about this role, please see the attached job specification.

Person Specification – Essential

• Strong operational or practice management experience
• Confident leader with excellent communication and organisational skills
• Able to work under pressure and manage multiple priorities effectively
• Self‑motivated, with a forward‑thinking, solution‑focused approach
• The ability to develop, implement and embed policies, procedures and guidelines.
• Experience of working in an ever‑evolving environment, with an ability to cope with regular change.
• Ability to plan and implement change.
• Ability to mentor junior team members and identify training and development needs in self and others.
• Flexibility to meet the needs of the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Primary Care Careers

Address:
1st Floor, Leigh Primary Care Centre
918 London Road
Leigh on Sea
Essex
SS9 3NG

Employer's website: https://www.eoeprimarycarecareers.nhs.uk/