Operations Manager

National Skills Agency; Manchester; Remote; GBP 60,000 - 80,000; Full time

Job summary

A professional membership organization is seeking an Operations Manager to oversee day-to-day operations and projects. The ideal candidate will have experience in operations management, strong project management skills, and a passion for member services. This remote role offers a competitive salary and flexible working arrangements. Join a collaborative, small-team environment to shape the UK's sales profession.

Benefits

Competitive salary (DOE)

Hybrid/flexible working

Small-team environment

Qualifications

• Operations management experience in a membership body is essential.
• Strong project management skills, desirable qualifications include Prince2, Agile, or PMP.
• Excellent organisational and problem-solving abilities required.

Responsibilities

• Manage daily operations for efficiency and quality.
• Lead and deliver projects, ensuring milestones and stakeholder engagement.
• Oversee governance reporting for Board/Committees.

Skills

Operations management experience in a membership body

Strong project management

Budget and resource management skills

Excellent organisational and problem-solving ability

Leadership and stakeholder management experience

Knowledge of CRM/membership systems

Strong communication skills

Passion for professional development and member service

Job description

Overview

THIS IS A REMOTE ROLE

Role Purpose: Oversee day-to-day operations, projects, and member services to ensure efficiency, compliance, and delivery of strategic goals.

Responsibilities

• Manage daily operations for efficiency and quality.
• Lead and deliver projects, ensuring milestones and stakeholder engagement.
• Improve membership processes, systems, and communications.
• Support strategic objectives alongside senior leadership.
• Oversee governance reporting for Board/Committees.
• Manage suppliers, budgets, and financial planning.
• Support events, conferences, and CPD delivery.
• Line manage staff/contractors.

Skills & Experience

• Operations management experience in a membership body (essential).
• Strong project management (Prince2/Agile/PMP desirable).
• Budget and resource management skills.
• Excellent organisational and problem-solving ability.
• Leadership and stakeholder management experience.
• Knowledge of CRM/membership systems.
• Strong communication skills.
• Passion for professional development and member service.

Offer

• Competitive salary (DOE).
• Hybrid/flexible working.
• Key role in shaping the UK's sales profession.
• Collaborative, small-team environment