Operations Manager

Meridian Business Support; Lowestoft; On-site; GBP 50,000 - 58,000; Full time

Job summary

A well-established specialist care provider in East Suffolk is seeking an experienced Operations Manager. In this senior role, you will provide leadership and operational oversight to a portfolio of specialist services, ensuring compliance and quality standards are met. The ideal candidate will have 7-10 years of healthcare operations experience, excellent communication skills, and a strong understanding of CQC regulations. A full UK driving license is essential. This position offers a salary of £50,000 and a monthly car allowance.

Benefits

Monthly car allowance

Senior leadership role

Qualifications

• 7–10 years' experience in healthcare operations, including 3–5 years in a senior leadership role overseeing multiple services.
• Strong knowledge of CQC regulations, compliance and quality standards.
• Proven record of maintaining or improving 'Good' inspection outcomes.

Responsibilities

• Provide leadership and line management to Registered Home Managers across multiple specialist services.
• Ensure homes meet regulatory, quality and financial expectations.
• Drive continuous improvement across quality, occupancy and financial performance.

Skills

Healthcare operations

Leadership

CQC regulations knowledge

Budget management

Communication skills

Education

NVQ Level 4 or 5 in Health & Social Care

Relevant care or management qualification

Job description

Operations Manager – Specialist Services

Salary: £50,000 + monthly car allowance + Excellent PRP bonus

Location: East Suffolk (multi-site role, UK driving required)

I’m working with a well-established specialist care provider to recruit an experienced Operations Manager to support and lead a portfolio of specialist services across East Suffolk. This is a senior role suited to a strong healthcare operator with a background in multi-site care or supported living.

Working closely with the Director and Group Operations Manager, you’ll provide leadership, mentorship and operational oversight to Registered Home Managers, ensuring services operate compliantly, commercially and in line with organisational values.

The role

• Provide leadership, coaching and line management to Registered Home Managers across multiple specialist services
• Support the specialist services operations team to ensure homes meet regulatory, quality and financial expectations
• Embed vision and values consistently across services
• Oversee operational performance, compliance and overall business health of each home
• Drive continuous improvement across quality, occupancy and financial performance
• Ensure CQC compliance, safeguarding standards and quality assurance frameworks are upheld
• Maintain strong first impressions and positive service culture across all sites
• Manage budgets effectively, balancing cost control with high-quality care delivery
• Adapt to regional challenges and evolving healthcare industry demands

About you

• 7–10 years’ experience in healthcare operations, including 3–5 years in a senior leadership role overseeing multiple services
• Background in multi-site care home or supported living operations
• Strong knowledge of CQC regulations, compliance and quality standards
• Proven record of maintaining or improving ‘Good’ inspection outcomes
• Commercially minded with experience in budgets, occupancy and fee improvement
• Experienced in leading, coaching and developing Registered or Service Managers
• Excellent written and verbal communication skills
• Able to manage multiple priorities, work under pressure and use own initiative
• Full UK driving licence essential

Qualifications

• NVQ Level 4 or 5 in Health & Social Care or Leadership & Management desirable but not essential
• Relevant care or management qualification preferred

Package

• £50,000 salary
• Monthly car allowance
• Senior leadership role with genuine operational influence across specialist services

Interested?

If you’re an experienced healthcare operations professional looking for your next senior challenge in specialist services, I’d welcome a confidential conversation.

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.