Operations Manager

Cairn Group Hotel; Heighington; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Heighington is seeking an Operations Manager to drive service excellence and commercial performance. You will be responsible for maximizing profitability while ensuring unforgettable guest experiences. The ideal candidate will be passionate about hospitality, with strong leadership qualifications and an ability to inspire their team. This hands-on role offers a collaborative environment where your contributions will be valued.

Benefits

Service Excellence Bonus

Real-Time Pay with Wagestream

Discounted stays at venues

50% off food and drinks

Spa Discounts

Retail and Fun Discounts

Career development programs

Superstar Awards

Long-Service Awards

Referral bonuses

24/7 Employee Assistance

Pension Scheme

Year-round incentives

Bereavement Leave

Qualifications

• Passion for hospitality and inspiring service excellence.
• Ability to foster a collaborative and motivated team culture.
• Strong leadership skills, staying calm under pressure.

Responsibilities

• Drive service excellence and commercial performance.
• Maximize profitability through revenue generation.
• Create unforgettable guest experiences.

Skills

Hospitality expertise

Team leadership

Customer service orientation

Commercial awareness

Organizational skills

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As Operations Manager at Cairn Group, you’ll lead from the front—driving service excellence, commercial performance, and a people-first culture across every part of the hotel.

You’ll be responsible for maximising profitability through smart revenue generation and productivity planning, while also creating unforgettable guest experiences that keep people coming back.

This is a hands-on leadership role, blending operational oversight with strategic thinking. You’ll develop and support your team, uphold brand and service standards, and ensure a safe, welcoming environment that runs like clockwork.

You’ll represent the hotel in the local community, acting as an ambassador for the brand while staying focused on service, sustainability, and success.

About You:

• A Hospitality Hero – You bring passion and energy to the role, inspiring others to deliver excellence at every opportunity.
• A Service Superstar – You put the guest experience at the heart of your decision making, ensuring every detail counts.
• A Team Player – You foster a collaborative, motivated team culture where everyone works together to succeed.
• Cool Under Pressure – You lead with confidence, staying calm and solution-focused no matter the challenge.
• A Polished Professional – You set the standard in behaviour and communication across the hotel.
• Proactive & Organised – You manage time effectively, set priorities, and oversee day-to-day operations seamlessly.
• Commercially Aware – You understand revenue streams, cost controls, and use insight to drive success.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,

• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.

• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.

Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.