Operations Manager

Cobalt Consulting (UK) Ltd; City Of London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading property consulting company in London is seeking an Operations Manager for a landmark multi-let office building. This senior role focuses on managing day-to-day FM service delivery, enhancing customer experience, and engaging stakeholders. Ideal candidates will have a solid FM background, experience with large buildings, and relevant certifications like IOSH. The position offers the opportunity to drive service improvements while ensuring compliance with ESG objectives.

Qualifications

• Experience managing large, multi-tenanted buildings or estates.
• Hands-on leadership style with a solutions-focused mindset.
• Experience in a service charge environment.

Responsibilities

• Acting as a key operational lead on site.
• Supporting budgeting, procurement, and service charge management.
• Auditing contractor performance and maintaining records.
• Managing service mobilisation and tenant fit-out processes.
• Coordinating H&S compliance activities.
• Driving innovation in service delivery.

Skills

Strong people management

Commercial acumen

Service delivery innovation

Stakeholder engagement

Education

IOSH certification

NEBOSH or IWFM membership

Job description

Overview

Cobalt is partnering with a leading property owner to appoint an Operations Manager for a landmark multi-let office building in the City of London. Working alongside the General Manager and wider on-site team, this is a senior operational role focused on the day-to-day delivery of a top-tier total FM service delivery with a strong focus on customer experience, stakeholder engagement, and contractor performance. The role is ideally suited to someone with a solid FM background in premium commercial real estate, who is confident in driving service improvements, while maintaining close links with occupiers and delivering against ESG and compliance objectives.

Responsibilities

• Acting as a key operational lead on site, building strong occupier relationships through regular engagement
• Supporting the General Manager with budgeting, procurement, and service charge management for soft services
• Auditing contractor performance, reviewing SLAs/KPIs, and maintaining accurate spend and invoicing records
• Managing service mobilisation, tenant move-ins and fit-out processes
• Coordinating H&S compliance activities and acting as Responsible Person in the GM's absence
• Driving innovation in service delivery, promoting tech-enabled solutions and ESG improvements
• Responding to building issues and escalations, maintaining high standards in a live operational environment

Qualifications

This role will suit a TFM professional with experience managing large, multi-tenanted buildings or estates. You'll have strong people management experience, commercial acumen, and the confidence to represent a landmark building and its operational performance to senior stakeholders.

IOSH is required, while NEBOSH, IWFM or relevant professional membership is advantageous. Experience in a service charge environment is essential, along with a hands-on leadership style and a solutions-focused mindset.

Please apply online with your CV immediately as this role may interview/appoint before the closing date of this advert