Operations Manager

LGH Hotel Management Ltd; Chester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hotel management company is seeking an experienced Operations Manager to guide hotel operations, maximize revenue, and enhance guest experiences. The ideal candidate will have proven leadership skills, excellent communication abilities, and a strong background in hotel management. If you are motivated to lead a dynamic team and create exceptional guest satisfaction, this opportunity in Chester awaits. Join us to help shape the future of hospitality.

Benefits

Employee discounts on hotel rates

Shopping discounts including groceries and travel

Free meals on duty

Wellbeing tips and support

Qualifications

• Proven experience as a hotel operations manager or in a similar role.
• Strong leadership and management skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills with the ability to interact effectively.

Responsibilities

• Manage all hotel operations, including front desk, housekeeping, food and beverage.
• Develop and manage department heads for efficient operations.
• Optimize revenue streams and control costs.

Skills

Leadership

Communication

Financial Management

Problem Solving

Team Development

Education

Bachelor's degree in hospitality management

Job description

Operations Manager

The Queen at Chester Hotel, Premier Collection By Best Western

Check out the hotel on our virtual tour!

The Opportunity

Are you highly motivated and experienced in hotel management? We're looking for a dynamic Hotel Operations Manager to lead our team and ensure our hotel runs smoothly.

What You'll Do:

• Oversee Operations: Manage all hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
• Lead the Team: Develop and manage department heads and staff to ensure efficient and effective operations.
• Maximize Revenue: Optimize revenue streams and control costs to meet financial goals.
• Ensure Compliance: Adhere to legal requirements and regulations.
• Enhance Guest Experience: Develop and implement strategies to improve guest satisfaction.
• Resolve Issues: Handle guest complaints promptly and ensure resolution.
• Build Relationships: Develop and maintain relationships with key stakeholders, including vendors, suppliers, and community members.
• Shape Policies: Participate in the development and implementation of hotel policies and procedures.
• Manage Crises: Develop and implement crisis management plans and protocols.

Why Join Us?

Be part of a team dedicated to delivering exceptional guest experiences and ensuring smooth operations. If you're ready to lead with expertise and make a significant impact, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience as a hotel operations manager or in a similar role
• Strong leadership and management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills with the ability to interact effectively with guests and stakeholders
• Strong financial management skills with the ability to maximize revenue and control costs
• Strong knowledge of hotel operations and industry trends
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Ability to work flexible hours including nights, weekends, and holidays
• Bachelor's degree in hospitality management or a related field preferred

If you are a highly motivated individual with a passion for delivering exceptional guest experiences and managing a team to success, we encourage you to apply for this exciting opportunity.

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well-connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first-class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi-Fi, a TV, and 24-hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.