Operations Manager

Michael Page Banking; Cheltenham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A mid-sized insurance organization in the United Kingdom seeks an Operations Manager to oversee and improve processes in the insurance and financial services industry. The ideal candidate will manage daily operations including onboarding, audit processes, and participant queries. Responsibilities include ensuring compliance, operational efficiency, and leading interactions with third party system providers. This role demands a skilled professional committed to high standards and exceptional service delivery.

Qualifications

• Skilled professional needed for operational efficiency and compliance.
• Experience in overseeing processes within insurance and financial services.
• Ability to lead and improve key operational processes.

Responsibilities

• Support strategic initiatives within the organisation.
• Manage daily operations, including participant onboarding and claims.
• Lead interaction with third party system providers.

Job description

The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations.

Client Details

The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence.

Description

Support the implementation of strategic initiatives within the organisation. The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant's processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk.

Principal Responsibilities

Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met.

Ensure accurate and complete processing of Underwriting and Claims bordereaux.

Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants.