Operations Manager

FAIRMONT; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global hospitality company in Cambridge is seeking an experienced Operations Manager to oversee daily operations and enhance overall efficiency. The ideal candidate will have a minimum of 3 years in operations management, demonstrating the ability to lead and inspire teams while ensuring compliance with various standards. This role offers competitive benefits, including free night stays in UK hotels and opportunities for personal development within the hospitality industry.

Benefits

Competitive salary

Free night stays in UK hotels

Discounted hotel rates worldwide

Professional development opportunities

Complimentary meals on duty

Qualifications

• Minimum of 3 years of experience in operations management.
• Proven track record of successfully leading diverse teams.
• Adaptability in a fast-paced environment.

Responsibilities

• Drive efficiency and optimize processes.
• Inspire and coach future leaders in the hotel.
• Ensure compliance with all legal and company procedures.

Skills

Team leadership

Customer satisfaction monitoring

Financial analysis

Communication skills

Operational efficiency

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Lead the Way as Our Next Operations Manager, your expertise can make the difference!

We’re looking for a highly skilled and experienced Operations Manager to join our team and take charge of day‑to‑day operations—driving efficiency, optimizing processes, and ensuring the successful execution of our business strategies.

With 217 keys, 7 meeting rooms, indoor pool, sauna and a fully‑equipped gym the Novotel Cambridge is perfectly positioned for both work and leisure. The hotel is close to Cambridge North train station, Cambridge science and business parks.

YOUR ROLE

• Building and developing a strong team in coordination with the Head of Departments
• Inspiring and coaching future leaders throughout the hotel (including Team Members, Team Leaders and Head of Departments)
• Measuring and enhancing workforce engagement aligned with sustainability goals
• Monitoring and driving customer satisfaction using current company brand guidelines
• Reviewing performance indicators and taking action to deliver results
• Analysing P&L accounts and taking appropriate action to ensure financial targets are achieved (budget)
• Positively promote sales awareness within the departments and maximise sales opportunities
• Ensuring compliance with all legal and company procedures (H&S, Food Safety, Brand Audit, Finance Audit etc.)
• Deputising for the hotel general manager in her absence

YOUR SKILLS AND EXPERIENCE INCLUDE

• Minimum of 3 years of experience in operations management
• Proven track record of successfully leading and managing diverse teams across multiple departments
• Adaptability and resilience in a fast‑paced, dynamic business environment
• Be hands‑on, enthusiastic, and passionate about delivering a high level of guest service.
• Be confident and willing to push boundaries to create the best work atmosphere for your team, to manage, train, and develop.
• Possess excellent communication and financial skills.

WHAT IS IN IT FOR YOU

• Competitive salary
• Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

HOW TO APPLY

Send your Cover letter and CV

Please note: Applicants must be eligible to live and work in the UK.

Additional Information

Benefits

• You can work with multinational colleagues
• Be part of a global community of hospitality industry
• Opportunity to develop your career
• Special staff rate at our hotels
• Free Gym
• Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Great work environment and colleagues
• Personal development programs
• Complimentary meals on duty and uniforms
• Pension scheme
• 28 days holidays including bank holidays (increasing yearly)
• Free parking
• Apprenticeship scheme
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.