Operations Leader – Retail & Logistics Excellence

LKQ Europe; Scotland; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave (Bank Holidays)

Career Growth across UK & Europe

Life Assurance

Employee Assistance Programme 24/7

Exclusive Gym Discounts

Healthcare Perks (online GP, hospital)

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

Qualifications

• Experience leading teams in retail or logistics environments.
• Full UK driving licence held.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead day-to-day branch operations across retail, warehouse and fleet.
• Coach, motivate and develop colleagues; manage recruitment and onboarding.
• Deliver outstanding customer service and maintain a customer-first culture.
• Drive branch performance using KPIs, costs, payroll and productivity.
• Maintain stock accuracy, controls and stock takes; ensure cash handling is robust.
• Oversee returns, warranties and reverse logistics, Click & Collect and delivery operations.
• Ensure fleet compliance, vehicle readiness and operational efficiency.
• Promote safety and compliance with Health & Safety regulations.

Skills

People leadership

Operational excellence

Customer service focus

KPIs management

Communication skills

Problem solving

Commercial awareness

Fleet operations knowledge

Stock control

Training and development

Tools

Stock management systems

Fleet management software

Job description