Operations Lead

Lepra; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charity organization in the United Kingdom seeks an Operations Lead to manage day-to-day operations, including HR and IT coordination. The ideal candidate will have relevant qualifications in operations and substantial experience in office management. This role requires strong organizational skills and proficiency in IT systems, contributing directly to supporting the charity's mission to promote inclusion and wellbeing worldwide.

Qualifications

• At least two years of experience in operations, office management, administration, HR, or finance support.
• Experience coordinating multiple workstreams or projects.
• Familiarity with HR systems and operational efficiency.

Responsibilities

• Oversee day-to-day office operations, including facilities, supplies, and logistics.
• Coordinate the upcoming office relocation project.
• Provide administrative support for internal audits and compliance.

Skills

Organisational skills

Attention to detail

Communication skills

IT proficiency

Education

Degree in operations, business administration, HR, or finance

CIPD Level 3 and above

AAT Level 3-4

Tools

Microsoft Office

HR systems

CRM databases

Finance software

Job description

Join Lepra as our Operations Lead!
We re looking for a proactive and organised individual to help keep our charity running smoothly behind the scenes. As our Operations Lead, you ll play a hands‑on role managing day‑to‑day office operations, facilities, HR and recruitment admin, and IT coordination. This is a varied and rewarding position at the heart of a small, friendly team, where your work will directly support our mission to end leprosy and lymphatic filariasis and promote inclusion and wellbeing worldwide.

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. We are in our second year of our Global Strategy for 2024-30, which guides us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

The Operations Lead will play a key role in ensuring the smooth and efficient day-to-day running of Lepra s UK operations. This includes managing office and facilities logistics, supporting key operational projects (such as the upcoming office move), and coordinating internal processes across HR, IT, governance, and finance systems.

The postholder will act as a central point of contact for operational queries, ensuring organisational effectiveness and compliance with internal procedures and policies.

Job Purpose

To support the Finance and Operations team which includes the HR and IT functions as well as coordinating the upcoming office move and facilities operations.

Working Relationships

You will report into the Senior Manager HR, Operations & IT

Working with all of Lepra UK on all matters regarding HR, Operations and IT.

Close working links and collaboration with the Finance & Operations team consisting of Finance & Operations Director, Finance Manager, Senior Manager HR, Ops & IT, and Finance & Administration lead.

Key Responsibilities

Operational Management

Oversee day-to-day office operations, including facilities, supplies, and logistics.

Act as the main point of contact for tenants, contractors, and the Facilities Management company.

Coordinate the upcoming office relocation project, ensuring timelines, budgets, and communications are effectively managed.

Support post, office bookings, and workspace coordination.

Maintain a safe and compliant working environment (Fire Marshal responsibilities, health & safety checks).

Systems and Process Support

Oversee and maintain efficient administrative systems and processes across HR, finance, and IT functions.

Support CRM data management, donation logging, and reporting processes.

Liaise with the IT provider to ensure smooth onboarding/offboarding and equipment setup for staff.

Human Resources and Team Support

Coordinate onboarding and induction processes for new starters, including training and IT setup.

Assist with staff travel and accommodation bookings and logistical arrangements for Trustees or visitors.

Support recruitment administration, including posting adverts and liaising with partner organisations and universities.

Project and Governance Support

Support internal operational improvement initiatives and help embed good governance and compliance practices.

Provide administrative support for internal audits, policy reviews, and Board-related tasks as required.

General

Provide cross‑cover for colleagues within the Finance & Operations team during periods of absence.

Undertake any other reasonable duties to support the smooth running of the organisation.

Person Specification

Qualifications

Essential

Qualification in operations, business administration, HR, or finance.

Degree‑level qualification or equivalent professional experience in business administration, management, finance, or a related field.

Desirable

CIPD Level 3 and above

AAT Level 3-4

Knowledge & Experience

Essential

At least two years experience in operations, office management, administration, HR, or finance support.

Experience coordinating multiple workstreams or projects.

Familiarity with HR systems, CRM databases, or finance software.

Awareness of facilities management and/or health and safety responsibilities.

Experience in contributing to continuous improvement, operational efficiency, or process redesign initiatives.

Demonstrated ability to manage multiple priorities, coordinate cross-team processes, and maintain strong attention to detail.

Confident user of Microsoft Office and other business systems, with the ability to learn new software quickly.

Proven experience in supporting organisational policies and compliance (e.g., GDPR, health and safety, or HR procedures).

Desirable

Experience working in the charity or non‑profit sector or a small/medium‑sized organisation.

Experience of working in a diverse and multicultural environment

Experience of bias‑free recruitment

Skills, Attitudes and Personal Qualities

Essential

Highly organised with strong attention to detail.

Excellent communication and coordination skills.

Confident using IT systems and learning new software.

Proactive and adaptable, with the ability to multitask and problem‑solve.

Collaborative team player who shares Lepra s values and commitment to inclusion.