Operations Lead

ISS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading workplace and facility management company in Greater London is seeking a dedicated Operations Manager to blend hands-on operational management and team development. The role involves leading day-to-day operations, ensuring compliance, and optimising service delivery while maintaining customer satisfaction. Applicants should have experience in a similar environment, with strong leadership and communication skills. This position offers opportunities for growth in a diverse and inclusive workplace.

Qualifications

• Experience in a similar role within corporate or facilities management.
• Proven team management and client-facing experience.
• Ability to prioritise and work independently.

Responsibilities

• Lead operations of Housekeeping and Document Services.
• Ensure a safe and compliant working environment.
• Manage budgets and monitor performance metrics.

Skills

Customer service focus

Team leadership

Organisational skills

Decision-making under pressure

Communication skills

Education

Bachelor’s degree in IFM or operations

Tools

Microsoft Office

Job description

Job Description

This position blends hands‑on operational management with strategic oversight, team development, and customer engagement.

It offers a varied and challenging environment within a fast‑paced, client‑focused setting, providing opportunities to make a real impact across the site.

Key Responsibilities

• Lead day-to-day operations of Housekeeping, Mail & Document Services, and third-party suppliers.
• Ensure a safe, compliant, and efficient working environment.
• Support continuous improvement initiatives and optimise service delivery.
• Develop and coach teams to maintain high performance and operational standards.
• Manage budgets, financial resources, and monitor performance metrics.
• Maintain customer focus, gather feedback, and ensure contractual obligations are met.

Professional and Personal Competencies / Qualifications

• Experience in a similar role within a corporate or facilities management environment.
• Strong customer service focus and experience in a client-facing environment.
• Proven experience leading teams and managing multi-functional staff.
• Bachelor’s degree or equivalent industry experience in IFM or operations.
• Excellent communication, organisational, and stakeholder management skills.
• Ability to prioritise, work independently, and make effective decisions under pressure.
• Proficient in Microsoft Office and comfortable using operational systems.
• Understanding of health and safety management principles.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.