Operations Governance Manager

Quilter; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Southampton is seeking an experienced Operations Governance Manager to oversee and coordinate local operations governance forums. The role demands strong stakeholder engagement skills and the capability to produce high-quality governance reports. Candidates must demonstrate governance expertise and effective problem-solving abilities. This position offers a fixed-term contract for 11 months and includes various core and flexible benefits.

Benefits

182 hours of holiday (26 days)

Quilter Incentive Scheme

Non-contributory company pension scheme

Cash benefit allowance

Qualifications

• Strong governance expertise with sound understanding of regulatory frameworks.
• Proven stakeholder engagement and influencing skills at senior executive level.
• Highly developed analytical and problem-solving capability.
• Exceptional written and verbal communication skills, with experience in executive-level reporting.
• Ability to manage multiple governance streams and competing priorities effectively.
• Highly organised and detail-oriented.

Responsibilities

• Lead and co‑coordinate local Operations governance forums aligned with strategic priorities.
• Ensure Operations requirements are represented in governance forums.
• Maintain governance cadence and track actions and outcomes.
• Develop and deliver high-quality governance papers and dashboards.
• Provide insights and recommendations for executive decision-making.
• Ensure reporting aligns with enterprise governance standards.
• Collaborate with first line risk teams for governance processes.
• Support continuous improvement of governance practices.
• Embed a strong risk and control mindset across governance activities.

Job description

Fixed Term Contract Duration - 11 Months

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation.

Quilter oversees £134.8 billion in customer investments (as of September 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues.

Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us!

About the Role

Level: 5

Department: Operations

Location: Southampton, United Kingdom

Contract Type: 12 month FTC

Regulated/Non-Regulated: Non-Regulated

The Operations Governance Manager is a senior leadership role within Quilter’s Operational Excellence function. The role is accountable for overseeing and co‑ordinating all local Operations governance forums and ensuring that operational requirements are effectively escalated and managed through Quilter’s wider governance structures, including COO, ExCo, ACC and QCC.

The role requires strong stakeholder engagement capability, with regular interaction with senior executives and the ability to produce and deliver high‑quality, ExCo‑level reporting and governance papers that support informed decision‑making.

Key Responsibilities

• Lead and co‑coordinate all local Operations governance forums, ensuring agendas, actions and outputs are aligned to strategic priorities.

• Ensure Operations requirements are appropriately represented, escalated and managed through Quilter’s wider governance forums, including COO, ExCo, ACC and QCC.

• Maintain clear governance cadence, accountability and effective tracking of actions and outcomes.

• Develop and deliver high‑quality governance papers, dashboards and management information for ExCo and other senior forums.

• Provide clear, concise insights, analysis and recommendations to support executive decision‑making.

• Ensure reporting is consistent, accurate and aligned to enterprise governance standards.

• Work closely with first line risk teams to ensure governance processes align with regulatory obligations and internal risk frameworks.

• Support the continuous improvement of governance practices to strengthen operational resilience, in collaboration with the central Operations Resilience team.

• Embed a strong risk and control mindset across Operations governance activities.

About You

• Strong governance expertise with a sound understanding of regulatory frameworks.

• Proven stakeholder engagement and influencing skills, including at senior executive level.

• Highly developed analytical and problem‑solving capability.

• Exceptional written and verbal communication skills, with experience producing executive‑level reporting.

• Ability to manage multiple governance streams and competing priorities effectively.

• Highly organised, detail‑oriented, and able to manage multiple governance streams simultaneously.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together : Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Healthcare Cash Plan: Jersey employees only.

Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.