Operations Executive (JR102024)

Clarion Events; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Clarion Events is looking for an Operations Executive to join their Confex Operations team in London. The role involves organizing various events, managing logistics for exhibitors, and supporting the larger event operations, ensuring a smooth execution. Ideal candidates are organized, self-motivated, and possess strong communication skills. Clarion Events values diversity and aims to deliver exceptional customer experiences.

Benefits

25 days’ holiday plus bank holidays

End of year wellbeing shutdown

Celebration day off

Summer Hours in August

Helping Our World (HOW) Days

Pension Scheme

Private Medical Insurance

Employee Assistance Programme

Subsidised Café

Season Ticket Loan

Cycle to Work Schemes

Free on-site gym

Free eyesight tests

Free flu vaccination

Qualifications

• Experience in the conference and exhibition industry is desirable.
• Self-motivated and able to take responsibility.
• Able to manage time effectively.

Responsibilities

• Organise small events from conception to completion.
• Manage exhibitor and sponsor logistics.
• Assist with event budgets and cost management.

Skills

Organised

Communication

Customer service

Attention to detail

Problem solver

Job description

At Clarion, our people are at the absolute heart of what we do. We’re proud that our core values of PASSION, CARE, IMAGINATION, and TRUST define the way we carry out our work across all of our exhibitions and conferences.

If you share our values and want to be a part of a successful, dynamic, and creative global business then we want to hear from you.

About Us:

Headquartered in London, Clarion is a truly international business, with a portfolio of events and media brands across a range of vertical markets. We have employees based in offices worldwide who specialise in delivering first class marketing, networking, and information solutions in high value sectors, both in mature and emerging geographies.

We organise both live and digital events every year, attracting buyers with spending and decision-making power who are looking for solutions and innovations to help move their businesses forward. Putting them in contact with the providers of these solutions, and with each other, is our overriding objective, always.

The Opportunity:

We have an exciting opportunity in the Confex Operations team for an Operations Executive. The role will primarily be to organise small sized events and support with the organisation of medium/large events for portfolios operating in various sectors, such as Energy, Oil & Gas Transport, Internet Retailing and Life Sciences.

Key Responsibilities:

• Organise small sized events including conferences, tabletop exhibitions, dinners and other meetings from conception to completion with guidance and support of a manager.
• Work as part of a team delivering the operations for medium/large conferences and exhibitions, supporting on various key tasks with guidance and support of a manager.
• Manage exhibitor and sponsor logistics to ensure all sponsor and exhibitor packages are fulfilled as sold by the portfolios.
• Production and timely communication of correct and detailed technical manuals for exhibitors with support of manager.
• Send speaker communications and manage all speaker requirements to ensure that the conference programmes run smoothly.
• Arrange travel and accommodation for staff and speakers within a pre-set budget.
• Respond quickly and calmly to requests from speakers, sponsors and exhibitors' pre-event and onsite.
• Work closely with the Portfolio Directors, Producers, the project team and other operations team members to seamlessly deliver the event.
• Manage the costs, prepare and report event budgets including raising purchase orders, obtaining final costs and signing off invoices with manager support.
• Manage suppliers and orders for event signage, AV, venue, catering, sponsored items as required with guidance from manager.
• Develop a thorough understanding of health & safety principles ensuring all parties are in compliance. Assist with all show health & safety related documentation and constantly look to improve knowledge and experience in this area.
• Assist the Operations team with any other ad hoc tasks as required. Includes ad hoc administration tasks as required by the Manager or Senior Operations Managers.
• Demonstrate clear and effective communication of ideas and processes.
• Methodical filing and record keeping.
• Post show evaluation and development.
• Available to travel worldwide.
• Attend training courses as directed by Line Manager.
• Collaborate with other operations teams across the business and take part in working groups
• Build strong relationships with our customers and deliver great customer service when dealing with exhibitors and delegates.
• At all times representing Clarion Events in a Professional Manner.

Knowledge, Skills & Behaviours:

• Experience in the conference and exhibition industry is desirable.
• Organised and methodical.
• Strong social and communication skills.
• Able to deal with a broad range of people.
• Self-motivated and able to take responsibility.
• Keen to embrace and learn to use new technology and IT systems.
• Able to work within a team.
• A customer-first mind-set.
• Adaptable.
• Problem solver.
• Good attention to detail.
• Able to manage time effectively.
• Work calmly under pressure.
• Prepared to work long hours and weekends, if required.

About Clarion Events

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947. (https://clarionevents.com/welcome)

Clarion Events embrace diversity and equal opportunities in all that we do. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Clarion is private equity backed and owned by Blackstone. Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses. (https://www.blackstone.com/)

Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.

Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

• 25 days’ holiday plus bank holidays
• End of year wellbeing shutdown (closed for the last week of the year)
• Celebration day off (e.g. birthday, Diwali, Eid, etc)
• Summer Hours in August (3pm finish on Fridays)
• Helping Our World (HOW) Days – one paid day per quarter to carry out charity work
• Pension Scheme
• Private Medical Insurance
• Employee Assistance Programme (EAP) – a 24/7, 365-day confidential helpline
• Subsidised Café
• Season Ticket Loan
• Cycle to Work Schemes
• Free on-site gym and shower facilities
• Free eyesight tests
• Free flu vaccination – offered on site once a year for all employees