Operations Executive

Travel Trade Recruitment; City of Edinburgh; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading travel company is seeking a French Speaking Operations & Customer Care Executive to join their dynamic team in Edinburgh. The role involves managing client bookings, providing customer service, and building relationships with clients. Candidates need at least 1 year of experience in a tour operator environment and fluency in French, with Italian or Spanish as an advantage. A competitive salary and hybrid working options are offered.

Benefits

Competitive salary with career progression

Supportive team environment

Hybrid working options

Qualifications

• Minimum 1 year of experience in a tour operator or similar setting.
• Strong knowledge of Scotland's tourism products.
• Ability to work under pressure in a fast-paced environment.
• Ability to work both independently and in a team.

Responsibilities

• Manage and oversee all elements of client bookings for smooth operations.
• Build strong relationships with clients and suppliers.
• Maintain product knowledge and destination expertise.
• Calculate timings and logistical planning for group itineraries.
• Provide exceptional customer service to clients.
• Attend familiarisation trips and trade fairs as required.

Skills

Fluent French

Italian or Spanish

Multitasking

Customer service

Proven group travel operations experience

Computer skills

Written and spoken English

Job description

French Speaking Operations & Customer Care Executive (Italian or Spanish an Advantage)

Location: Edinburgh/Hybrid
Contract: Full-time, Permanent
Salary: £28,000-£30,000 per year

An established inbound travel company is seeking an experienced French Speaking Operations & Customer Care Executive to join its dynamic team in Edinburgh. This role sits within the Guaranteed Departure department and focuses primarily on supporting group travel across the UK & Ireland, particularly for the Spanish and South American markets.

Key Responsibilities as a French Speaking Operations & Customer Care Executive:

• Manage and oversee all elements of client bookings to ensure smooth tour operations.

• Build strong working relationships with clients and suppliers.

• Maintain up-to-date product knowledge and destination expertise.

• Calculate technical timings and logistical planning for group itineraries.

• Provide exceptional customer service to tour operator clients and their travellers.

• Attend familiarisation trips, trade fairs, and meetings as required.

Required Skills & Experience as a French Speaking Operations & Customer Care Executive:

• Fluent French, with Italian or Spanish considered a strong advantage.

• Minimum 1 year of experience with a tour operator or similar travel service environment (e.g., hotel reservations, booking agency).

• Strong knowledge of Scotland as a destination and its tourism products.

• Proven experience in group travel operations.

• Confident computer skills, including operations software and online research.

• Ability to multitask, work under pressure, and remain enthusiastic in a fast-paced environment.

• Excellent written and spoken English.

• Ability to work both independently and as part of a team.

What's Offered as a French Speaking Operations & Customer Care Executive:

• Competitive salary with opportunities for career progression.

• A supportive, energetic team environment.

• Hybrid working options available outside peak summer months.

• Full role breakdown, benefits, and additional details provided at interview stage.

How to Apply

Please follow the link to apply or email your CV to [e-mail] / call Nichola on 0161 9236120
If you have not been contacted within one week, unfortunately your application has not been successful on this occasion.