Operations & Customer Care Executive

Travel Trade Recruitment; Greater London; Hybrid; GBP 28,000 - 33,000; Full time

Job summary

A leading travel company based in London is seeking an Operations & Customer Care Executive. The ideal candidate will possess fluency in English and ideally a second language (Italian or Spanish), with at least one year of experience in group operations. You will be responsible for ensuring client groups are managed effectively, coordinating supplier services, and maintaining excellent communication within the team. This role offers a salary of £28,000 - £33,000 and a hybrid working environment.

Qualifications

• Minimum of 1 year of experience in a UK and Ireland inbound operator in a groups operations role.
• Proven experience of operating groups.
• Ability to communicate clearly and concisely, both orally and in writing.

Responsibilities

• Read and understand technical itineraries and service lines.
• Identify suitable products for clients to finalize itineraries.
• Ensure services are booked and rates reflect quotations.

Skills

Fluency in English

Fluency in a second language (Italian, Spanish)

Experience in group operations

Knowledge of the UK as a destination

Communication skills

Problem solving

Teamwork

Organizational skills

Job description

Amazing opportunity for an Operations & Customer Care Executive to join a friendly team in London. We are looking for Good Knowledge of the UK as a destination and fluency in English and a second language (Italian , Spanish) would be an advantage. You will be responsible for clients confirmed groups , to confirm all services required in good time.

The Job

• To read and understand in full the technical itinerary as well as service lines inserted in the system, identifying if basic details are missing, when comparing with the Offer / Quotation and to the client program.
• To identify the most suitable products for the client in order to finalize the itinerary with the most suitable services.
• To ensure that the services are booked, and the correct times are set, and the rates reflect the quotation / offer and are what the client want.
• To make sure that suppliers' service confirmations match the contract rates.
• To negotiate and try to buy under budget where possible, in order to increase margins, without compromising on quality.
• To understand and negotiate terms and conditions with suppliers, in order to match clients' needs.
• To build relationships with all suppliers and ensure that you have excellent knowledge of all key services we offer our clients.
• To prepare and double check rooming lists and vouchers, keeping constantly the system up to date as well as suppliers and clients.
• To send invoices amendments to clients on time and ensure that all payments are made within time guidelines and always prior to the group arrival
• To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements / contracts.
• To ensure all group files and the operations system are kept in an organized manner and correctly up to date enabling others to cover for you if the need arises.
• To participate in any familiarisation trips that need to take place in order to understand product and improve your knowledge.
• To hold periodically an emergency phone during the weekend, accordingly to your department rota.

Skills Required

• Language skills: Fluency in English and a second Language (Italian, Spanish) would be an advantage.
• Experience: a minimum of 1 year of experience in a UK and Ireland inbound operator in a groups operations role. Proven experience of operating groups.
• Knowledge: Good knowledge of the UK as a destination.
• Communication: the ability to be able to communicate clearly and concisely, both orally and in writing.
• Energy: you enjoy the buzzing energy of the travel industry and you are willing to invest time and effort to achieve your goals. You want to grow professionally and succeed in your job within the travel trade.
• Flexibility: to be able to adapt to changing situations and being open to new ideas and people.
• Problem solving: you are able to identify and analyse an / a existing / potential problem and find suitable solutions for each situation.
• Teamwork: you are a team worker but are also able to work individually, in accordance with guidelines and processes.
• Trust: you know your strengths as well as your opportunities to improve.
• Organizational skills: great attention to detail and speed working under pressure. Ability to work in compliance with deadlines and prioritizing requirements and booking key services.

The Package

• Salary dependent on experience £28,000 - £33,000
• Hybrid working London.

Interested

If you would like to apply,