Operations Coordinator: Student Housing & Resident Services

Unite Students; Leeds; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Bonus (Biannual)

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Family leave

Medicash (Health Cash Plan)

Employee Assistance Programme (EAP)

Volunteer day

Discounts

Job summary

Unite Group, active through Unite Students and Hello Student brands in Leeds, is seeking an Operations Co-ordinator to support day-to-day delivery across a cluster of student accommodation properties.

You will coordinate maintenance, housekeeping and resident services, manage tasks, and support teams to sustain high standards of service while controlling costs and ensuring safety compliance.

Qualifications

• Experience in an administrative or operational coordination role, ideally within property, hospitality, facilities management or a similar service-led environment.
• Strong organisation and planning skills, with the ability to manage multiple priorities.
• Be confident working with systems and data, including CRM or operational platforms.
• Be an excellent communicator, able to work effectively with internal teams, contractors and residents.
• Have a proactive, solutions-focused approach and enjoy problem solving in a fast-paced environment.

Responsibilities

• Coordinate operational schedules across the cluster, including maintenance, cleaning, inspections and planned works.
• Manage operational task queues and systems, ensuring work is allocated, tracked and completed efficiently.
• Support contractor coordination, organising jobs and communicating with residents about upcoming works.
• Monitor operational systems (including CRM platforms), ensuring visibility and progress across all tasks.
• Support housekeeping and maintenance teams with planning and workload management.
• Provide financial and administrative support, including purchase orders, tracking spend and supporting cost control.
• Coordinate communications to residents, ensuring they are informed of inspections, works and operational updates.
• Support health, safety and compliance processes, ensuring activities align with company standards.
• Monitor performance and identify opportunities to improve efficiency and service delivery.
• Work collaboratively across teams, helping ensure smooth and consistent operations across all properties.

Skills

Administrative experience

Operational coordination

Organization

Planning

CRM platforms

Communication

Problem solving

Tools

CRM platforms

Job description

Unite Group, active through Unite Students and Hello Student brands in Leeds, is seeking an Operations Co-ordinator to support day-to-day delivery across a cluster of student accommodation properties.

You will coordinate maintenance, housekeeping and resident services, manage tasks, and support teams to sustain high standards of service while controlling costs and ensuring safety compliance.