Resident Experience & Operations Lead - Student Housing

Unite Students; Matlock Bath CP; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Bonus (twice yearly)

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Family leave

Health plan

EAP

Volunteer day

Discounts

Job summary

Unite Students in Bath is seeking an Assistant Operations Manager to drive an outstanding resident experience across your property, supporting day-to-day operations and leading frontline teams to high standards of service. You will oversee resident services, housekeeping and coordination, ensuring the property is safe, well-maintained, and welcoming for all residents.

This hands-on leadership role emphasises visibility, proactivity and collaboration with the Cluster Operations Manager and wider

Qualifications

• Experience in customer service, hospitality, property or operational environments.
• Experience supervising or supporting teams.
• Strong organisational and problem-solving skills.
• Proactive with ability to manage multiple priorities in a busy environment.

Responsibilities

• Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment.
• Deliver an excellent resident experience, ensuring residents feel supported and queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across all communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals.
• Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents as required.
• Act as a key point of contact on shift and participate in the Duty Manager rota.

Skills

Leadership

Customer service

Problem solving

Organisational skills

Communication

Job description

Unite Students in Bath is seeking an Assistant Operations Manager to drive an outstanding resident experience across your property, supporting day-to-day operations and leading frontline teams to high standards of service. You will oversee resident services, housekeeping and coordination, ensuring the property is safe, well-maintained, and welcoming for all residents.

This hands-on leadership role emphasises visibility, proactivity and collaboration with the Cluster Operations Manager and wider