Resident Experience Coordinator (Student Housing)

Unite Students; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus twice a year

25 days annual leave + bank holidays

Generous pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Discounts

Job summary

Unite Group, through its Unite Students and Hello Student brands, invites you to join as an Operations Assistant. You’ll be the friendly face in a busy student accommodation building, supporting residents, handling enquiries, and helping ensure day-to-day operations run smoothly.

You’ll organize check-ins and viewings, respond to maintenance requests, and contribute to a safe, welcoming community. This role rewards proactive, customer-focused individuals who thrive in a varied, team-based

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organized and able to work in a busy environment.
• Confident handling inquiries, complaints and resident requests.
• Enjoy teamwork and supporting colleagues when needed.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality

Retail environment

Residential environment

Communication

Problem solving

Teamwork

Job description

Unite Group, through its Unite Students and Hello Student brands, invites you to join as an Operations Assistant. You’ll be the friendly face in a busy student accommodation building, supporting residents, handling enquiries, and helping ensure day-to-day operations run smoothly.

You’ll organize check-ins and viewings, respond to maintenance requests, and contribute to a safe, welcoming community. This role rewards proactive, customer-focused individuals who thrive in a varied, team-based