Assistant Operations Manager - Student Housing Leader

Unite Group; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Employee discounts

Learning & development programs

Job summary

Unite Group is seeking an Assistant Operations Manager to lead frontline teams and oversee resident services across a Unite Students or Hello Student property in the UK. You’ll manage day-to-day operations, ensure safety and high service standards, and drive a positive resident experience.

Your role focuses on supporting operations, coordinating housekeeping, and contributing to occupancy and commercial performance while building a proactive, customer-centered team culture.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supervising or supporting teams.
• Ability to manage resident enquiries, complaints and operational issues.
• Strong organisational and problem-solving skills.
• Excellent communication and leadership abilities.
• Experience in student accommodation, residential property or hospitality environments would be beneficial.

Responsibilities

• Support the day-to-day operational running of the property, ensuring services are delivered safely and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping.
• Deliver an excellent resident experience, ensuring residents feel supported and queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and renewals.
• Oversee housekeeping operations, including cleaning schedules and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained and respond to incidents as required.
• Act as a key point of contact on shift and participate in the Duty Manager rota.

Skills

Customer service

Hospitality

Team supervision

Communication

Leadership

Problem solving

Job description

Unite Group is seeking an Assistant Operations Manager to lead frontline teams and oversee resident services across a Unite Students or Hello Student property in the UK. You’ll manage day-to-day operations, ensure safety and high service standards, and drive a positive resident experience.

Your role focuses on supporting operations, coordinating housekeeping, and contributing to occupancy and commercial performance while building a proactive, customer-centered team culture.