Operations Coordinator – Student Housing & Services

Unite Students; Birmingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

25 days annual leave

Generous pension

Life assurance

Share save scheme

Employee health plan

Volunteer day

Retail and hospitality discounts

Job summary

Unite Group, trading as Unite Students and Hello Student, is hiring an Operations Co-ordinator to support day-to-day operations across a cluster of student accommodations. You’ll coordinate schedules, manage task queues, and assist teams to deliver high service standards.

Join us in a fast-paced environment where organisational skill, clear communication and proactive problem solving help residents enjoy a smooth living experience.

Qualifications

• Experience in an administrative or operational coordination role within property, hospitality, facilities management or service-led environments.
• Strong organisation and planning, with ability to manage multiple priorities.
• Proficient with systems and data, including CRM platforms.

Responsibilities

• Coordinate operational schedules across a cluster, including maintenance, cleaning, inspections and planned works.
• Manage task queues and systems, ensuring work is allocated, tracked and completed.
• Support contractor co-ordination and communicate with residents about upcoming works.
• Monitor systems (CRM and others) for visibility and progress on tasks.
• Support housekeeping and maintenance teams with planning and workload management.
• Provide financial and administrative support, including purchase orders and cost tracking.
• Coordinate resident communications and keep them informed of inspections and updates.
• Support health, safety and compliance processes in line with company standards.
• Identify opportunities to improve efficiency and service delivery.
• Collaborate across teams to ensure consistent operations across properties.

Skills

Administrative coordination

Organisational planning

CRM systems

Communication

Problem solving

Tools

CRM

Job description

Unite Group, trading as Unite Students and Hello Student, is hiring an Operations Co-ordinator to support day-to-day operations across a cluster of student accommodations. You’ll coordinate schedules, manage task queues, and assist teams to deliver high service standards.

Join us in a fast-paced environment where organisational skill, clear communication and proactive problem solving help residents enjoy a smooth living experience.