Resident Experience & Operations Leader

Unite Group; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus potential

25 days leave + bank holidays

Pension scheme

Life assurance

Share save scheme

Healthcare support

Job summary

Unite Group is seeking an Assistant Operations Manager to lead the day-to-day operations of a student accommodation property in the United Kingdom. You will oversee resident services, housekeeping and operational coordination, ensuring safety, cleanliness and a welcoming environment for residents.

You’ll manage frontline teams, respond to resident enquiries, coordinate contractor activity and support occupancy and retention targets.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supervising or supporting teams.
• Strong organisational and problem-solving skills.
• Good communication and leadership skills.

Responsibilities

• Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment.
• Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across all communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals.
• Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required.
• Act as a key point of contact on shift and participate in the Duty Manager rota.

Job description

Unite Group is seeking an Assistant Operations Manager to lead the day-to-day operations of a student accommodation property in the United Kingdom. You will oversee resident services, housekeeping and operational coordination, ensuring safety, cleanliness and a welcoming environment for residents.

You’ll manage frontline teams, respond to resident enquiries, coordinate contractor activity and support occupancy and retention targets.